Sales Engagement is an add-on to your Salesforce org that allows you to create sales cadences. You create steps – calls or emails – with timing set in between each step. When your users are working from an HVS sales cadence Fastcall will complete the call. It is really super easy. The experience is nearly identical to using Fastcall in Lightning or Console. Or our Dial by List.
Fastcall in Salesforce Sales Engagement will log your calls as a Task and Call record.
For each call completed in Salesforce Sales Engagement Fastcall will create a Task record with call duration, call subject, call notes, call result and more. Calls can be recorded. Fastcall also supports Einstein Call Coaching so that your recorded calls can be transcribed and analyzed.
Fastcall supports Einstein Conversation Insights too
Einstein Conversation Insights surfaces key moments in your sales rep’s conversations with customers. Managers can quickly zoom in to important parts of the conversation in an audio player to listen for mentions of competitors, products, pricing discussions, and next steps. This information can then be used to identify a reps’ strengths and areas for improvement, allowing managers to personalize their coaching. Collected across the team, these insights can quickly surface best practices and facilitate more effective sales conversations.
Einstein Conversation Insights enables your organization to:
- Coach sales reps to maximum performance. Gain visibility into sales reps’ customer interactions by zooming in to key call moments and reviewing objection-handling.
- Enable best practices at scale. Accelerate onboarding, enablement, and continued success by sharing business insights with teams.
- Unlock market insights. Define strategy based on team conversation trends and use those to identify strategies to prepare teams to handle important topics.