Conversational Intelligence Settings

Fastcall > Training Resources > Administrator Guide > Module – Fastcall Phone Features > Conversational Intelligence Settings

This feature leverages artificial intelligence (AI) to analyze and optimize voice interactions. Whether you’re managing customer calls, sales conversations, or support inquiries, Conversational Intelligence provides valuable insights to improve communication and efficiency.

Set up Conversational Intelligence

Settings are found in Fastcall Settings > Admin Settings > Conversational Intelligence > Settings.

To turn on Transcriptions:

Select a Transcription Provider.
Select a Transcription Language.
Enable/Disable Transcribe and process all calls on termination – When enabled, all incoming and outgoing calls will be automatically transcribed and processed using the selected AI provider upon call completion. This includes generating summaries, sentiment analysis, and other configured features.
Enable/Disable Transcribe and process all voicemails – When enabled, all voicemail recordings will be automatically transcribed and processed using the selected AI provider upon call completion. This includes generating summaries, sentiment analysis, and other configured features.
Enable/Disable Transcription Summary – Automatically generates a concise summary of the call conversation highlighting key points, topics discussed, and important outcomes. This helps quickly understand call content without reading the full transcript.
Enable/Disable Sentiment Analysis – Analyzes the emotional tone and sentiment of the conversation. Possible values are positive, negative, mixed or neutral.
Enable/Disable Disclosure Detection – Automatically detects when recording disclosure statements are made during calls, helping ensure compliance with legal requirements for call recording notifications and consent.
Enable/Disable Answering Machine Detection – Automatically identifies when calls reach voicemail or answering machines instead of live persons. This helps distinguish between actual conversations and automated responses for better call analytics.
Save Provider Settings.

You can enable automatic call transcription to have all calls transcribed seamlessly. If this option is not enabled, you can manually request a transcription by clicking “Request Transcription” in the top-right menu of the call.

With Fastcall Conversational Intelligence, businesses can streamline workflows, improve customer experiences, and gain deeper insights from every call.

Conversational Intelligence processes post-call recordings, so it’s essential to enable Call Recording and Dual Channel Recording in the Call Recording General Settings tab.

Dual Channel Recordings are a crucial feature that significantly enhances the Voice Intelligence platform’s performance. By assigning each speaker to a separate audio channel, it improves voice differentiation, boosts transcription accuracy, and enables more precise speaker recognition. This results in clearer audio recordings, more accurate sentiment analysis, and improved keyword detection, making it an essential tool for generating reliable and meaningful voice analytics.