Understanding Your Fastcall & Twilio Charges
Your monthly invoice may include a combination of Fastcall subscription charges and Twilio usage-based charges. This page explains each billing item, allowing you to better understand what you are being charged for and how these costs are calculated.
The example below illustrates how charges are itemized on your invoice.
Fastcall Charges
Fastcall Licenses
This is the recurring subscription fee for Fastcall licenses assigned to users in your organization.
The charge is based on the number of active Fastcall licenses during the billing period and includes access to Fastcall features, Salesforce integration, support, and platform maintenance.
For more information about Fastcall Pricing Plans, go here.
Twilio Usage Charges
VoIP Usage: Phone Numbers
Monthly charge for each active phone number associated with your account.
This includes:
- Local phone numbers
- Toll-free numbers
- International phone numbers
Each active number incurs a recurring monthly fee.
VoIP Usage: Inbound Voice Minutes
Charges for incoming calls received through your Twilio phone numbers.
Billing is based on the total number of inbound call minutes used during the billing period.
VoIP Usage: Outbound Voice Minutes
Charges for outgoing calls made from Fastcall.
The cost (for inbound or outbound calls) depends on the duration and the called number type, for example:
- Local calls
- Toll-Free Calls
- Softphone/App Calling
Different countries and number types may have different rates.
VoIP Usage: SMS
Charges for text messages sent and received through Twilio. SMS pricing is based on the destination and type of message you’re sending, as well as the carrier to which the SMS is being sent. Twilio pay-as-you-go pricing gives you control over your messaging costs, with discounts as you scale.
This includes:
- Outbound SMS messages
- Inbound SMS messages
SMS charges are billed per message segment. Longer messages may be split into multiple segments and billed accordingly.
Emojis switch the message to Unicode encoding, which reduces the character limit per segment and can increase SMS costs.
VoIP Usage: Recording Storage
Storage charges for call recordings retained in Twilio.
The total cost depends on:
- Number of recordings
- Recording length
- Retention period
- Total storage consumed
Organizations that record a large number of calls may see higher storage costs. BTW, Fastcall has a few options to move or delete recordings.
VoIP Usage: Client Calls
Client Calls represent the connection between the Fastcall web application running in your browser and Twilio’s voice infrastructure.
When you make or receive a call through Fastcall on your computer, audio travels from your microphone and speakers/headset to Twilio’s servers over the internet using WebRTC and the Twilio Voice SDK.
This charge covers that audio connection path:
User Browser ↔ Twilio Voice Platform
Client Calls are billed based on connection duration and are separate from standard inbound and outbound call minute charges.
VoIP Usage: Insights, Recording and Other
This category groups together additional Twilio services that support call quality, analytics, and advanced voice functionality.
Because this category combines multiple Twilio services, the amount may vary from month to month based on your usage and enabled features.
For more information about Twilio pricing, go here.
Why Do Your Charges Change Each Month?
Fastcall license fees are generally fixed, while Twilio charges are usage-based.
Your monthly invoice may vary depending on:
- Number of active phone numbers
- Inbound call volume
- Outbound call volume
- SMS activity
- Call recording usage
- Recording storage consumption
- Additional Twilio services and analytics features
As usage increases or decreases, the corresponding Twilio charges will adjust accordingly.