This unit covers the admin functionality behind SMS messages. By the end of it, you’ll be able to set your users up to use SMS messages in Fastcall.
After your Fastcall account has been upgraded to use SMS capability, you can turn it on at an account-wide level in Fastcall Settings > Admin Settings > Call Handling > Upgrade Features with the ‘Enable SMS’ button. You can also enable SMS by List here if your account has that capability.
Enable phone numbers
SMS functionality must be enabled per phone number. The only phone numbers that can have this enabled are provisioned numbers with the SMS capability. Open them via Fastcall Settings > Admin Settings > Phone Numbers and check the SMS Enabled button at the bottom of the settings for each individual number.
Set up SMS Templates
SMS Templates can be accessed via Fastcall Settings > Admin Settings > SMS Templates. Here you can see all templates set by your users, and also create them centrally and assign them to specific users and groups.
Your users can and should create their own individual templates too!
Train your users!
Merely turning on this functionality won’t result in SMS messages being sent. You’ll need to make sure your team know how to use it (there’s a training unit on that!) and figure out how SMS Messages can fit into your business process.
Last updated: Fastcall v6.0.2, 2019-01-11