Table of Contents
Conversation Participants
The Conversation Participant list unifies the Conversation audience and active participants, giving you complete visibility into who’s involved. With this added transparency, managing discussions and collaborations becomes easier, leading to more productive meetings and interactions.
Add or Remove Participants in Conversations
You have the flexibility to manage participants within a Conversation by adding or removing individuals as needed. This capability lets you tailor the Conversation to include/exclude people at any time, ensuring focused discussions and improving collaboration.
- Add participant to the conversation
Click the Add Participant button in the top-right corner of the participants list, select the participant you want to add, and then click Add Participant to confirm.
- Remove participant from the conversation
Click the X button next to the participant’s name in the participant list to remove them from the Conversation.
Search or Create Records from the Participants List
Manage records directly from the participants list by clicking on the search icon.
- Search for an existing record.
- Create a new record if no match is found.
Edit Participant
Edit Participant details and select the specific phone number you want to associate with the conversation.
Additional Notes
- Call Participants are also added as Conversation Participants.
- In the Conversation View, the system shows: “User A called Contact B” — where A is the latest Fastcall agent involved (or the one who initiated the call, if there is only one) and B is the first contact dialed (even if other Contacts were added later as call and conversation participants).
- Each phone number is locked to its conversation, so that external participants do not see messages coming from different Caller IDs.
- The same user may have multiple conversations with the same contact if interacting from different phone numbers (e.g., one for Sales and one for Support).
Last updated: Fastcall v9.4.5, 2026-09-04