This module is aimed at all Fastcall administrators. It covers everything you need to correctly configure Fastcall’s extensive call logging functionality for your organisation. The module also explains two key concepts about how Fastcall works that you will need to understand in order to get the most out of the tool – these are the Fastcall data model and how Fastcall links calls to objects.
This module should take around 1 hour to complete.
Units in this module are:
- The Fastcall Data Model
- How Fastcall links Calls to Salesforce Objects
- Widget Interface
- Call Termination
The unit ‘Logging – Choosing between Task Records or Call Records’ in the Advanced Fastcall module will help you make a decision about how to proceed here.