In this unit, you will learn about the “Phone Numbers” settings tab.

Where to find the “Phone Numbers” settings tab

Phone numbers are controlled under Settings > Admin Settings > Phone Numbers.

Information

The tab has a table which shows:

  • The name of the phone number
  • The phone number
  • The type of the phone number (either ‘Provisioned’ or ‘Verified’)
  • Caller ID assignment (users or groups) used on outbound calls
  • Inbound calls routing (users or groups)

You can filter and search this table, and click on any phone number to edit its properties.

Controls

Above the table, you have controls to verify or provision phone numbers, and to change the availability of caller IDs in the Fastcall application.

Verifying and provisioning phone numbers are covered in their own training units

Caller IDs Layout

This control allows you to quickly review and control which phone numbers are available as caller ID across your Salesforce org. Just drag and drop the phone numbers from one column to the other. You may provision a phone for inbound calls and not want it to be listed as a caller ID.

Last updated: 2019-05-13, Fastcall Version 5.8.4