Phone Numbers Settings

Fastcall > Training Resources > Administrator Guide > Module – Managing Phone Numbers > Manage Phone Numbers

In this unit, you will learn about managing phone numbers.

Phone numbers are controlled under Settings > Admin Settings > Phone Numbers > Manage Phone Numbers.

Information

The tab has a table that shows:

The name of the phone number
The phone number
The type of the phone number (either ‘Provisioned’ or ‘Verified’)
Caller ID assignment (users or groups) used on outbound calls
Inbound call routing (users or groups)

You can filter and search this table, and click on any phone number to edit its properties.

Controls

Above the table, you have controls to verify or provision new phone numbers and to change the sort order of listed caller IDs in the Fastcall application.

Verifying and provisioning phone numbers are covered in their own training units

Caller IDs Layout

This control allows you to quickly review and control which phone numbers are available as caller ID across your Salesforce org. Just drag and drop the phone numbers from one column to the other. You may provision a phone for inbound calls and not want it to be listed as a caller ID. There are a few ways to make a phone available for caller ID. This table is used to set the order when there is a long list of phones.

Mass editing phone numbers

If you select multiple phone numbers with the checkboxes in the table, you can use the ‘Mass Edit’ button in the top right to change multiple settings simultaneously.

By default, Fastcall allows users to manage their own phone numbers settings. You may want all phones to have consistent settings. Settings available for bulk editing include: