Fastcall Version 8.10 – April 2023
More Improvements to SMS Fastcall added several improvements to manage SMS when sent to a group. We improved filters for calls and SMS. Added a flag for to mark an SMS “draft.” Interactions can be filtered SMS “read” flag Marking an SMS as “not read” can alert teammates that a message still needs attention. SMS… Read more »
Fastcall Version 8.04 – Feb 2023
Improved SMS Fastcall added several improvements to manage SMS when sent to a group. Timer added to inbound calls shows the time remaining to answer The timer was designed to help users know if a call is about to move the following user. Users are notified when the call route to the next IVR, user… Read more »
Fastcall Version 8.1 – Feb 2023
Fastcalll Version 8.0 was a significant application update. The next few iterations – including 8.01 – fixed bugs and improved the application. We delivered an Updated UI, more information with inbound calls, improved the Internal Dialer and call transfer. The Fastcall interaction history was updated. Task closing options were streamlined.
Fastcall Version 8.0 – Winter 2022
Fastcalll Version 8.0 is a significant application update. [Five min highlight video] The application’s front end now uses Redux to manage and centralize our application state (user status, call status etc). We’ve made changes to the user experience (UX) to deliver more relevant information to the user in a streamlined design. You will also notice… Read more »
Fastcall Version 7.72 – July 2022 [outdated]
Improved menu options – added extensions to groups Callers can enter an extension for a group at any time during the greeting. Ex: “Press 101 for support.”Note: The ACD settings were also recently updated. Each group can have unique ACD settings for inbound routing. Packaged a sample Salesforce Flow to automate SMS. The Flow is… Read more »
Fastcall Version 7.68 June 2022 [outdated]
Audio player for call recording Add a 3rd device for ringing calls User status improvements Added option to transfer a call to an IVR Improvements to SMS opt-out Added settings for user call transfer to a group Bug fixes Previous Updates Conditional Caller IDImprovements for Einstein Conversation InsightsImprovements to the Fastcall interactions componentOption to automatically… Read more »
Fastcall Version 7.64 May 2022
Conditional Caller ID Improvements to call transfer Bug fixes Previous Updates Improvements for Einstein Conversation Insights Improvements to the Fastcall Interactions Component Option to automatically delete call recordings Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the… Read more »
Fastcall Version 7.62 April 2022 [outdated]
Updates to Fastcall page layouts Updated Reports Bug fixes Previous Updates Improvements for Einstein Conversation Insights Improvements to the Fastcall Interactions Component Option to automatically delete call recordings Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the… Read more »
Fastcall Version 7.60 March 2022 [outdated]
Improvements for Einstein Conversation Insights Improvements to the Fastcall Interactions Component Option to automatically delete call recordings Bug fixes Previous Updates Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the replacement of Lightning Locker Service.https://help.salesforce.com/s/articleView?id=release-notes.rn_lwc_security_intro.htm&type=5&release=234 New settings… Read more »
Fastcall Version 7.58 February 2022
Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Bug fixes Previous Updates Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the replacement of Lightning Locker Service.https://help.salesforce.com/s/articleView?id=release-notes.rn_lwc_security_intro.htm&type=5&release=234 New settings to handle user status Press 1 to accept the connection attempt When used with auto call distribution… Read more »
