Fastcall Version 7.54 December 2021
Press 1 to accept the connection attempt When used with auto call distribution (ACD) this optional setting allows the user to “press 1” to accept the call. The setting is designed to help when a mobile phone is used to answer ACD call. By asking the user to accept the call we can avoid the… Read more »
Fastcall October 2021 – Updates to SMS and Salesforce Mobile
Since releasing Fastcall Version 1.0 in 2013, I have talked to many sales and service teams around the world about Salesforce-native phones and later SMS. I have learned that Salesforce admins want applications that are easy to use and easy to support. Fastcall Admins came to the Appexchange looking for a lightweight, native phone application. … Read more »
FASTCALL VERSION 7.42
Fastcall IVR Update – Conditional Routing (beta) Fastcall has added filters for IVR routing. This filter can be applied when the IVR starts looking for a Salesforce record that matches the criteria set. Like other Fastcall IVRs there are two options with two sub-IVRs. When your criteria is met and not met. For example, you… Read more »
FASTCALL VERSION 7.38
Fastcall Updates Task Custom Fields Fastcall has removed all custom Task fields from the package. We are now mapping these Task fields to your own custom fields or giving the option to create the fields post-installation. The fields include lookups (Calls, Connections, SMS, Voicemail) and fields for Call Recording, From Phone and To Phone. Salesforce… Read more »
FASTCALL VERSION 7.34
Security Review Submission
FASTCALL VERSION 7.32
IVR Improvements Fastcall has added a filter for the Salesforce record owner. This filter can be applied when the IVR starts – look for a Salesforce record first, or applied when looking for the user’s voicemail. Notification in Salesforce Mobile Sort Managed Objects for Inbound call search In Developement… Fastcall is working on an improved… Read more »
FASTCALL VERSION 7.26
Improved logging of Twilio errors Fastcall has added three new reports detailing Twilio errors. The errors themselves are not always a concern, but you will be able to track if errors are increasing on any day or for a specific user. New IVR voicemail option for the record owner Fastcall has a call transfer option… Read more »
FASTCALL VERSION 7.24
Prepare for Salesforce Security ReviewMulti-level merge on SMS templatesImproved on-hold notesPhone number lookupUI fixes
FASTCALL VERSION 7.22
Added new merge fields to SMS templatesPrepared for Salesforce Security ReviewImproved inbound call ringing when multiple tabs are openAdded search filters to managed objectsWorked on SMS APIEinstein Call CoachingFixed bugs
FASTCALL VERSION 7.20
Improvements to SMS, call logger and IVR settings.
