Fastcall Version 7.54 December 2021

Press 1 to accept the connection attempt When used with auto call distribution (ACD) this optional setting allows the user to “press 1” to accept the call. The setting is designed to help when a mobile phone is used to answer ACD call. By asking the user to accept the call we can avoid the… Read more »


Fastcall IVR Update – Conditional Routing (beta) Fastcall has added filters for IVR routing. This filter can be applied when the IVR starts looking for a Salesforce record that matches the criteria set. Like other Fastcall IVRs there are two options with two sub-IVRs. When your criteria is met and not met. For example, you… Read more »


Fastcall Updates Task Custom Fields Fastcall has removed all custom Task fields from the package. We are now mapping these Task fields to your own custom fields or giving the option to create the fields post-installation. The fields include lookups (Calls, Connections, SMS, Voicemail) and fields for Call Recording, From Phone and To Phone. Salesforce… Read more »


IVR Improvements Fastcall has added a filter for the Salesforce record owner. This filter can be applied when the IVR starts – look for a Salesforce record first, or applied when looking for the user’s voicemail. Notification in Salesforce Mobile Sort Managed Objects for Inbound call search In Developement… Fastcall is working on an improved… Read more »


Improved logging of Twilio errors Fastcall has added three new reports detailing Twilio errors. The errors themselves are not always a concern, but you will be able to track if errors are increasing on any day or for a specific user. New IVR voicemail option for the record owner Fastcall has a call transfer option… Read more »


Added new merge fields to SMS templatesPrepared for Salesforce Security ReviewImproved inbound call ringing when multiple tabs are openAdded search filters to managed objectsWorked on SMS APIEinstein Call CoachingFixed bugs