Fastcall Version 7.72 – July 2022

Improved menu options – added extensions to groups Callers can enter an extension for a group at any time during the greeting. Ex: “Press 101 for support.”Note: The ACD settings were also recently updated. Each group can have unique ACD settings for inbound routing. Packaged a sample Salesforce Flow to automate SMS. The Flow is… Read more »

Fastcall Version 7.68 June 2022

Audio player for call recording Add a 3rd device for ringing calls User status improvements Added option to transfer a call to an IVR Improvements to SMS opt-out Added settings for user call transfer to a group Bug fixes Previous Updates Conditional Caller IDImprovements for Einstein Conversation InsightsImprovements to the Fastcall interactions componentOption to automatically… Read more »

Fastcall Version 7.64 May 2022

Conditional Caller ID Improvements to call transfer Bug fixes Previous Updates Improvements for Einstein Conversation Insights Improvements to the Fastcall Interactions Component Option to automatically delete call recordings Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the… Read more »

Fastcall Version 7.62 April 2022

Updates to Fastcall page layouts Updated Reports Bug fixes Previous Updates Improvements for Einstein Conversation Insights Improvements to the Fastcall Interactions Component Option to automatically delete call recordings Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the… Read more »

Fastcall Version 7.60 March 2022

Improvements for Einstein Conversation Insights Improvements to the Fastcall Interactions Component Option to automatically delete call recordings Bug fixes Previous Updates Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the replacement of Lightning Locker Service.https://help.salesforce.com/s/articleView?id=release-notes.rn_lwc_security_intro.htm&type=5&release=234 New settings… Read more »

Fastcall Version 7.58 February 2022

Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Bug fixes Previous Updates Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the replacement of Lightning Locker Service.https://help.salesforce.com/s/articleView?id=release-notes.rn_lwc_security_intro.htm&type=5&release=234 New settings to handle user status Always become available after a call Outbound calls with no inbound Prompt before… Read more »

Fastcall Version 7.56 January 2022

Press 1 to accept the connection attempt When used with auto call distribution (ACD) this optional setting allows the user to “press 1” to accept the call. The setting is designed to help when a mobile phone is used to answer ACD call. By asking the user to accept the call we can avoid the… Read more »

Fastcall Version 7.54 December 2021

Press 1 to accept the connection attempt When used with auto call distribution (ACD) this optional setting allows the user to “press 1” to accept the call. The setting is designed to help when a mobile phone is used to answer ACD call. By asking the user to accept the call we can avoid the… Read more »

FASTCALL VERSION 7.42

Fastcall IVR Update – Conditional Routing (beta) Fastcall has added filters for IVR routing. This filter can be applied when the IVR starts looking for a Salesforce record that matches the criteria set. Like other Fastcall IVRs there are two options with two sub-IVRs. When your criteria is met and not met. For example, you… Read more »