OpenCTI and iFrames

By default, all standard Salesforce pages are protected against clickjacking. Salesforce allows you to extend this protection to custom Visualforce pages. Fastcall uses an iFrames within OpenCTI. Enabling the clickjack protection beyond the default will block the Fastcall softphone from loading. You will see the softphone utility in the footer (Lightning) but the frame is… Read more »

Fastcall Version 6.30

100% dedicated to Salesforce development, Fastcall is proud to be one of the most frequently updated apps on the Salesforce AppExchange. If you have any ideas for new features, please reach out to us at info@fastcall.com. Improvements to call transfer SMS – templates, threaded messages and more Bug fixes and UI improvements Improved Fastcall support… Read more »

Fastcall Version 5.80

If you have any ideas for new features, please reach out to us at info@fastcall.com. Missed call email IVR updates Improved phone provisioning Coming soon Omni-Channel Support (Beta) Improved ACD Routing Stop Call Recording Functionality Improved SMS Managed Object Fastcall Mobile for Android (beta) Do Not Call

Fastcall Version 5.90

If you have any ideas for new features, please reach out to us at info@fastcall.com. Managed Object Controls objects searched for inbound calls and crate a lookup relationship between the object and the Fastcall Calls object. Assign Call Button When used in the Fastcall widget or directly on the call record, users can assign the… Read more »

Fastcall Version 6.10

In Fastcall Version 6.0 we announced: Omni-Channel Support (Beta) Improved ACD Routing Stop Call Recording Functionality Block Calls with “Do Not Call” Improved SMS Improved Call Results Setting For Version 6.1 we added: Fastcall mobile for Android (beta) SMS threading UPdated call goals Country code ringtones Updated Call, Connections, Attempts object page layouts UI improvements… Read more »

Fastcall Version 6.20

Fastcall Version 6.2 is here! Salesforce subscribers look forward to 3 major releases per year (Spring, Summer, Winter). But not all partner apps follow the same schedule. Or update the app at all. That’s not great at all. Fastcall is proud to be one of the most frequently updated apps on the Salesforce AppExchange. If… Read more »

Deep Dive: Twilio Connection in Fastcall

Fastcall gives you the option to connect Twilio to dial your outbound calls and/or route your inbound calls. SMS too! Fastcall is 100% installed in Salesforce. Native architecture gives us both a performance edge and an advantage in focus. With Fastcall, you create a direct account with Twilio and pay only for usage. We think… Read more »

Fastcall Inbound Call / SMS Lookup

Fastcall Inbound Call / SMS Lookup When an inbound call or SMS is received Fastcall creates the lookup if we find one Salesforce record with a matching phone number. If the phone number exists on more than one record – or say an Account and Contact – the user users must create the match. The… Read more »

How Dialers Increase Productivity In Salesforce

In sales, time is quite literally money. Every minute saved gives a sales team the opportunity to make more calls, prospect more leads, and bring in more revenue. In addition to using Salesforce to increase productivity, adding a dialer is another way for any sales team that uses a phone to increase productivity even more.… Read more »

Fastcall releases first ever SMS automation feature for Salesforce

SAN FRANCISCO, CA, USA, October 17, 2018 /EINPresswire.com/ — Fastcall, a Twilio Build Partner and native Salesforce application, announced the first ever simple SMS API for Salesforce this week at Twilio’s annual Signal Conference in San Francisco, CA. This new API leverages Twilio Programmable SMS to deliver a solution that allows Fastcall customers to manage when customers will receive automated… Read more »

Native Salesforce Vs. Non-Native Salesforce Apps: Which Is Better?

To answer whether native Salesforce or non-native Salesforce apps are best, let’s first start with a question. What is a native Salesforce app? A native Salesforce app means that instead of an app being built outside of Salesforce and having to integrate with Salesforce using the Salesforce API, an app is built 100% INSIDE of… Read more »