Fastcall Version 5.60

Improved user settings Fastcall had used the Salesforce user record for many of our user settings. By moving these settings off of the Salesforce user record we have been able to increase application performance. Recent call list Fastcall shows a recent call list in the widget. We give the option to create a lookup between… Read more »

Fastcall Version 5.50

Reduced backend processing time While reducing processing time is always a goal and an area we continuously improve, we released more significant improvements. Unified widget and dashboard UI With this update, you will find the UI of the widget more closely follows the dashboard. Voicemail transcription Voicemail can be optionally transcribed. The transcription can be… Read more »

Fastcall Version 5.40

  NEW RELEASES 5.40 In the last release, we created a new section in the admin settings named call handling we combined outbound, inbound, IVR, 3-way call settings, call recording, listen-in, and call transfer. Coaching using Twilio agent conference (manager whispers to a user). Cold call transfer (using 2 call legs vs a 3-way conference… Read more »

Fastcall Version 5.3

  NEW RELEASES 5.3 In the last release, we moved the settings menu in the Fastcall widget. Before we had a hamburger menu in the upper left and a gear icon in the upper right. We consolidated the settings in one list under the hamburger menu. The individual settings should be the same for users.… Read more »

Fastcall Version 5.2

  NEW RELEASE 5.2 We are excited to add voicemail transcription. You will find the transcribed text in the notes field on Task. Other updates Unified the experience across the Fastcall widget and the dashboard Improved Twilio settings page Added call results as a target under call goals Updated the widget backend Fixed a bug… Read more »

Fastcall Version 5.0

NEW RELEASE 5.0 While Fastcall has many updates in our 5.0 Version, we are most excited about our new IVR FLOWS IVR – interactive voice response – is one of our special features. Fastcall IVR lets you manage incoming calls with audio messages, call transfer options including automatic call distribution, phone menus, voicemail, call recording,… Read more »

Fastcall Sponsors of Punta Dreamin 2018

WHAT IS PUNTA DREAMIN? Fastcall sponsors puntadreamin 2018 – Fastcall is getting ready for the second annual Latin American Salesforce Community event! The best part of all is that this is organized, run and delivered by people like you, people from within the Salesforce community. Read More Punta Dreamin is going to be a 2… Read more »

Fastcall Version 4.9

Fastcall Verson 4.90 3 WAY CALL In Fastcall version 4.90, we improved settings for Call Transfer and Listen In. We used to have an option to enable and disable Conference Call or Listen in, on Outbound and Inbound Calls. On Conference Call you were able to add a user to your call. On Listen in… Read more »

Fastcall Version 4.8

NEW RELEASE 4.8 On this new release, we improved call results to help make your work more productive with fewer clicks. We improved the functionality when logging Salesforce call results and implemented automatic call results and results associated to a specific Salesforce object. MANAGE CALL RESULTS CALL RESULTS FOR ALL OBJECT TYPES On your Fastcall… Read more »

Fastcall Version 4.7

December 2017 Updates Improved VM Drop Option for international ring tones on inbound calls Delay before switching user status – super helpful for high volume inbound calls Improved recent call detail Improved timing for IVR Dial by list in Lightning Added helpful links to Twilio section Overall clean-up of admin settings including call results and… Read more »

Fastcall Version 4.6

¬†FASTCALL DASHBOARD In the new Fastcall Dashboard managers and end users will gain access to valuable information regarding calls, users and goals.¬†You will be able to inspect the call history of users or groups, view in-progress calls as well as missed calls. The new Fastcall dashboard is great for group ACD calls, and a great… Read more »