Fastcall Keypad and Dialing Extensions

Helpful tips when using the Fastcall keypad and dialing extensions.   Fastcall Keypad Dialing Extensions When this setting is enabled, Fastcall will dial a number in this format 555-444-3333 X 1234

Coming Soon: FASTCALL VERSION 6.60 and beyond

Version 6.58 is now available in the AppExchange. Here is what we have planned for Version 6.60. Call Lists – option to schedule next call Added daily options for call goals Improvement to call transfer Improvement to internal dialer UI update for the Fastcall phone application (Lightning only) Log menu selections within IVR (DTMF) Call… Read more »

FASTCALL VERSION 6.52

Fixed Bugs User voicemail cannot be assigned Missed call emails Time-based routing in IVR Improved caller ID for unknown calls (Skype, etc) Other UI fixes Prior Updates User prompt to become available after an inbound call when the user is offline Improved caller ID and dialed number for inbound calls New functionality using Salesforce Campaigns… Read more »

FASTCALL VERSION 6.54

Please reach out to us with your ideas for new features. Important Improvements New call transfer option for hold music Improve call logging for after-hours calls New option to project Dashboard on a monitor Improved settings for SIP phone Calls to Leads maintain a lookup to converted Contacts / Accounts Support for Twilio Client Opus… Read more »

FASTCALL VERSION 6.58

Version 6.58 is now available in the AppExchange. Want to learn how to upgrade? Check out this post on updating Fastcall. Fixed UI issue related to Winter 20 Fixed post-install script related to Winter 20 Added search to IVR settings IMPORTANT NOTE: Fastcall Version 6.52 may require an update to the Salesforce Site Guest User.… Read more »

Fastcall Announces Callme

THE FIRST PHONE AUTOMATION APP FOR SALESFORCE WEB TO LEAD FORMS LOS ANGELES, CA, USA, September 11, 2019 /EINPresswire.com/ — Fastcall, a Salesforce-native phone/SMS dialer, and CTI system, has announced its first spin-off product, a free Salesforce (NASDAQ:CRM) app download named Callme. Callme is the first and only app in the Salesforce AppExchange that allows users to… Read more »

FASTCALL VERSION 6.50

Please reach out to us with your ideas for new features. User prompt to become available after an inbound call when the user is offline Improved caller ID and dialed number for inbound calls New functionality using Salesforce Campaigns for dialing lists Improved IVR hold options Updated capability for call recordings Deleted phones in Fastcall… Read more »

Fastcall Simulring: Softphone and Mobile

Here is an example of ringing the Fastcall softphone and mobile in simulring. The softphone rings first – its a bit faster – then the mobile rings. The user can answer in either device. Inbound Settings Inbound settings are set for the user.

Fastcall Devices: Softphone and SIP Phone

Softphones are super easy. Plug in a high-quality USB headset and you are ready to go. Softphones are super easy for outbound calls and can answer inbound calls. The one drawback of a softphone is that it relies on the browser to connect your calls. And the browser uses the computer OS (Windows, MacOS or… Read more »

FASTCALL VERSION 6.44

Option to Create a New Case for Inbound Calls Option to retrieve calls from Twilio on Demand When your call ends, Fastcall publishes your call summary to a Salesforce Task with further details written to a custom object for Calls. Rarely, the call recording is late and is not updated in Salesforce. We’ve added a… Read more »