We all want to be recognized

Fastcall CEO, Rich Rosen collaborated with Thomas Wieberneit on this story Wieberneit, T. (March 4, 2021). We all want to be recognized. Retrieved from: https://customerthink.com/we-all-want-to-be-recognized Technology has enabled amazing one-to-one marketing for businesses selling to consumers (B2C). But how effective is this marketing in reality? In the business-to-business (B2B) enterprise software market there are advantages of… Read more »

When It Comes to Business Applications, You Don’t Have to Have It All

Article about Business Apps on DestinationCRM page Rosen, R., cofounder and CEO, Fastcall (January 7, 2021). When It Comes to Business Applications, You Don’t Have to Have It All Retrieved from: https://www.destinationcrm.com/Articles/Web-Exclusives/Viewpoints/When-It-Comes-to-Business-Applications-You-Dont-Have-to-Have-It-All-144639.aspx In a recent article (The Value of Focus in a Platform World, December 2020, CustomerThink), Thomas Wieberneit discussed the benefits of choosing smaller… Read more »

How to improve collaboration with Fastcall CTI

Wieberneit, T. (December 27, 2020). How to improve collaboration with Fastcall CTIRetrieved from: https://customerthink.com/how-to-improve-collaboration-with-fastcall-cti/ Since February or March of Anno Domini 2020, the Corona pandemic is making the headlines and is driving digital transformation, or at least the digitalization of businesses. For sure, this crisis has forced and is continuing to force many a company into… Read more »

Fastcall Version 7.02

Improvements Added a thread view for recent SMSUpdated phone number settingsImproved planned calls so that calls can be scheduled without associating to a goalExposed IVR ID on settings so the IVR can be invoked via Process BuilderUX TweaksBug fixes

Fastcall drives cooperation of Salesforce users with Intercall and solves Covid challenge

Wieberneit, T. (November 24, 2020). Fastcall drives cooperation of Salesforce users with Intercall and solves Covid challenge. Retrieved from: https://customerthink.com/fastcall-drives-cooperation-of-salesforce-users-with-intercall-and-solves-covid-challenge/ Fastcall, a renowned developer of CTI solutions that are exclusively dedicated to Salesforce, recently announced the release of its Intercall solution. Intercall helps teams to communicate and interact internally from within Salesforce. The app allows phone and video… Read more »