Best SMS Software Tools

SMS software tools are quickly becoming an essential part of a business’s marketing arsenal.   With most communication happening on a mobile device, it makes sense to keep in touch with your customers via SMS. But how do you know which SMS software tool to choose? In this article, we’ll take a look at the best… Read more »

8×8 Review & Alternatives

What is 8×8? 8×8 is a business phone, video, chat, and contact center service, and this 8×8 review will tell you why small businesses looking for an affordable, reliable platform sometimes choose it. By offering phone, video, chat, and contact center options, 8×8 is an all-in-one platform that streamlines workflows helping to optimize teams.  One… Read more »

Grasshopper Review & Alternatives

Grasshopper is a virtual phone system revered for its affordability. We’ll cover everything you need to know in this Grasshopper review, including its features, pros and cons, pricing, as well as the best alternatives to Grasshopper.  These days, small businesses lack professionalism if they don’t have a separate business phone number. While many business communication… Read more »

Fastcall Version 7.54 December 2021

Press 1 to accept the connection attempt When used with auto call distribution (ACD) this optional setting allows the user to “press 1” to accept the call. The setting is designed to help when a mobile phone is used to answer ACD call. By asking the user to accept the call we can avoid the… Read more »

Talkdesk Review & Alternatives

What is Talkdesk? Talkdesk offers a contact center solution for large businesses looking for an all-in-one communication platform. Talkdesk focuses on helping contact centers provide a top-notch, innovative communication system that benefits all teams.  Talkdesk includes call tracking, multichannel integration, and CRM software integration. They do not exclusively focus on Salesforce.   Why Talkdesk? Individuals… Read more »

Five9 Review & Alternatives

In our modern world, remote work and communication are becoming increasingly prevalent. For this reason, it’s time for businesses to get serious about their call centers. One of the top contenders for call center services is Five9 and this review and alternatives will give you a clear look at what’s available. People are avoiding in-person contact… Read more »

What Is IVR (Interactive Voice Response) & How Do Businesses Use It?

An interactive voice response system, or IVR, is a type of interactive voice technology that allows you to control your phone calls by pressing buttons on the keypad. IVRs are especially popular with businesses because they allow customers to perform tasks before talking to a live person.  This article will discuss how interactive voice response… Read more »

Aircall Review & Alternatives

The era of office work is no longer the norm, and neither is the traditional office phone. That’s where cloud-based phone solutions in the contact center and this Aircall review and alternatives come in.  As more companies shift to the work-from-home model, there is a growing reliance on both phone and remote communications. Companies need… Read more »

Best Call Center Software

All businesses know the importance of customer service, and the best way to maintain customer service is to have reliable, innovative call center software.  Before committing to a call center software, ensure that you know what your business requires and then match the right call center software to the team’s needs.  What is Call Center… Read more »