Fastcall Announces Callme

THE FIRST PHONE AUTOMATION APP FOR SALESFORCE WEB TO LEAD FORMS LOS ANGELES, CA, USA, September 11, 2019 /EINPresswire.com/ — Fastcall, a Salesforce-native phone/SMS dialer, and CTI system, has announced its first spin-off product, a free Salesforce (NASDAQ:CRM) app download named Callme. Callme is the first and only app in the Salesforce AppExchange that allows users to… Read more »

FASTCALL VERSION 6.50

Please reach out to us with your ideas for new features. User prompt to become available after an inbound call when the user is offline Improved caller ID and dialed number for inbound calls New functionality using Salesforce Campaigns for dialing lists Improved IVR hold options Updated capability for call recordings Deleted phones in Fastcall… Read more »

Fastcall Simulring: Softphone and Mobile

Here is an example of ringing the Fastcall softphone and mobile in simulring. The softphone rings first – its a bit faster – then the mobile rings. The user can answer in either device. Inbound Settings Inbound settings are set for the user.

Fastcall Devices: Softphone and SIP Phone

Softphones are super easy. Plug in a high-quality USB headset and you are ready to go. Softphones are super easy for outbound calls and can answer inbound calls. The one drawback of a softphone is that it relies on the browser to connect your calls. And the browser uses the computer OS (Windows, MacOS or… Read more »

FASTCALL VERSION 6.44

Option to Create a New Case for Inbound Calls Option to retrieve calls from Twilio on Demand When your call ends, Fastcall publishes your call summary to a Salesforce Task with further details written to a custom object for Calls. Rarely, the call recording is late and is not updated in Salesforce. We’ve added a… Read more »

FASTCALL VERSION 6.36

Managed Objects / Automatic Record Updates Fastcall allows a record to be updated based on Call Result. For example, Lead Status may move to Contacted after a call. This automated update blocked the user from editing the call at the same time. We added a setting to allow the admin to choose one option or… Read more »

FASTCALL VERSION 6.40

Fastcall Version 6.40 is here!  In Versions 6.40 you will find SMS in a thread view combined with the SMS  template merge feature; user-friendly UI for blocking an unwanted inbound phone number. We improved lead creation from the widget adding the option to pick your desired fields.  Fastcall’s commitment to Salesforce shows in our frequent… Read more »

How Dialers Increase Productivity In Salesforce

In sales, time is quite literally money. Every minute saved gives a sales team the opportunity to make more calls, prospect more leads, and bring in more revenue. In addition to using Salesforce to increase productivity, adding a dialer is another way for any sales team that uses a phone to increase productivity even more.… Read more »

Fastcall Inbound Call / SMS Lookup

Fastcall Inbound Call / SMS Lookup When an inbound call or SMS is received Fastcall creates the lookup if we find one Salesforce record with a matching phone number. If the phone number exists on more than one record – or say an Account and Contact – the user users must create the match. The… Read more »

Deep Dive: Twilio Connection in Fastcall

Fastcall gives you the option to connect Twilio to dial your outbound calls and/or route your inbound calls. SMS too! Fastcall is 100% installed in Salesforce. Native architecture gives us both a performance edge and an advantage in focus. With Fastcall, you create a direct account with Twilio and pay only for usage. We think… Read more »