How Dialers Increase Productivity In Salesforce

In sales, time is quite literally money. Every minute saved gives a sales team the opportunity to make more calls, prospect more leads, and bring in more revenue. In addition to using Salesforce to increase productivity, adding a dialer is another way for any sales team that uses a phone to increase productivity even more.… Read more »

Fastcall releases first ever SMS automation feature for Salesforce

SAN FRANCISCO, CA, USA, October 17, 2018 / — Fastcall, a Twilio Build Partner and native Salesforce application, announced the first ever simple SMS API for Salesforce this week at Twilio’s annual Signal Conference in San Francisco, CA. This new API leverages Twilio Programmable SMS to deliver a solution that allows Fastcall customers to manage when customers will receive automated… Read more »

Native Salesforce Vs. Non-Native Salesforce Apps: Which Is Better?

To answer whether native Salesforce or non-native Salesforce apps are best, let’s first start with a question. What is a native Salesforce app? A native Salesforce app means that instead of an app being built outside of Salesforce and having to integrate with Salesforce using the Salesforce API, an app is built 100% INSIDE of… Read more »

Fastcall Version 6.0

Fastcall recently passed our 5-year anniversary in the AppExchange and as we move into year 6 we are super excited to announce Version 6.0. Plus many more goodies for 2019. In Versions 6.0 you will find OmniChannel support (beta), improved ACD Routing, the ability to stop call recording, “Do Not Call support,” we improved SMS… Read more »

Fastcall Version 5.60

Improved user settings Fastcall had used the Salesforce user record for many of our user settings. By moving these settings off of the Salesforce user record we have been able to increase application performance. Recent call list Fastcall shows a recent call list in the widget. We give the option to create a lookup between… Read more »

Fastcall Version 5.50

Reduced backend processing time While reducing processing time is always a goal and an area we continuously improve, we released more significant improvements. Unified widget and dashboard UI With this update, you will find the UI of the widget more closely follows the dashboard. Voicemail transcription Voicemail can be optionally transcribed. The transcription can be… Read more »

Fastcall Version 5.40

  NEW RELEASES 5.40 In the last release, we created a new section in the admin settings named call handling we combined outbound, inbound, IVR, 3-way call settings, call recording, listen-in, and call transfer. Coaching using Twilio agent conference (manager whispers to a user). Cold call transfer (using 2 call legs vs a 3-way conference… Read more »

Fastcall Version 5.3

  NEW RELEASES 5.3 In the last release, we moved the settings menu in the Fastcall widget. Before we had a hamburger menu in the upper left and a gear icon in the upper right. We consolidated the settings in one list under the hamburger menu. The individual settings should be the same for users.… Read more »

Fastcall Version 5.2

  NEW RELEASE 5.2 We are excited to add voicemail transcription. You will find the transcribed text in the notes field on Task. Other updates Unified the experience across the Fastcall widget and the dashboard Improved Twilio settings page Added call results as a target under call goals Updated the widget backend Fixed a bug… Read more »

Fastcall Version 5.0

NEW RELEASE 5.0 While Fastcall has many updates in our 5.0 Version, we are most excited about our new IVR FLOWS IVR – interactive voice response – is one of our special features. Fastcall IVR lets you manage incoming calls with audio messages, call transfer options including automatic call distribution, phone menus, voicemail, call recording,… Read more »