Fastcall Version 7.68 June 2022

Audio player for call recordingAdd a 3rd device for ringing callsUser status improvementsAdded option to transfer a call to an IVRImprovements to SMS opt-outAdded settings for user call transfer to a group Bug fixes Previous Updates Conditional Caller IDImprovements for Einstein Conversation InsightsImprovements to the Fastcall interactions componentOption to automatically delete call recordingsImprovements to widget… Read more »

Fastcall Version 7.64 May 2022

Conditional Caller ID Improvements to call transfer Bug fixes Previous Updates Improvements for Einstein Conversation Insights Improvements to the Fastcall Interactions Component Option to automatically delete call recordings Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the… Read more »

Fastcall Version 7.62 April 2022

Updates to Fastcall page layouts Updated Reports Bug fixes Previous Updates Improvements for Einstein Conversation Insights Improvements to the Fastcall Interactions Component Option to automatically delete call recordings Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the… Read more »

Fastcall Version 7.60 March 2022

Improvements for Einstein Conversation Insights Improvements to the Fastcall Interactions Component Option to automatically delete call recordings Bug fixes Previous Updates Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the replacement of Lightning Locker Service.https://help.salesforce.com/s/articleView?id=release-notes.rn_lwc_security_intro.htm&type=5&release=234 New settings… Read more »

Fastcall Version 7.58 February 2022

Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Bug fixes Previous Updates Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the replacement of Lightning Locker Service.https://help.salesforce.com/s/articleView?id=release-notes.rn_lwc_security_intro.htm&type=5&release=234 New settings to handle user status Always become available after a call Outbound calls with no inbound Prompt before… Read more »

Fastcall Version 7.56 January 2022

Press 1 to accept the connection attempt When used with auto call distribution (ACD) this optional setting allows the user to “press 1” to accept the call. The setting is designed to help when a mobile phone is used to answer ACD call. By asking the user to accept the call we can avoid the… Read more »

Best SMS Software Tools

SMS software tools are quickly becoming an essential part of a business’s marketing arsenal.   With most communication happening on a mobile device, it makes sense to keep in touch with your customers via SMS. But how do you know which SMS software tool to choose? In this article, we’ll take a look at the best… Read more »

8×8 Review & Alternatives

What is 8×8? 8×8 is a business phone, video, chat, and contact center service, and this 8×8 review will tell you why small businesses looking for an affordable, reliable platform sometimes choose it. By offering phone, video, chat, and contact center options, 8×8 is an all-in-one platform that streamlines workflows helping to optimize teams.  One… Read more »

Grasshopper Review & Alternatives

Grasshopper is a virtual phone system revered for its affordability. We’ll cover everything you need to know in this Grasshopper review, including its features, pros and cons, pricing, as well as the best alternatives to Grasshopper.  These days, small businesses lack professionalism if they don’t have a separate business phone number. While many business communication… Read more »

Fastcall Version 7.54 December 2021

Press 1 to accept the connection attempt When used with auto call distribution (ACD) this optional setting allows the user to “press 1” to accept the call. The setting is designed to help when a mobile phone is used to answer ACD call. By asking the user to accept the call we can avoid the… Read more »