- GUIDES
- User Guide
- Module – Fastcall Basics
- Unit – The Fastcall Widget
- Unit – Getting ready to make a call
- Unit – Making a call
- Unit – Getting ready to receive a call
- Unit – Receiving a call
- Unit – Seeing the details of a call with a Task
- Unit – Seeing the details of a call with a Call Record
- Unit – The Fastcall Widget – Recording call details
- Module – Fastcall Core
- Module – Advanced Fastcall
- Module – Fastcall Basics
- Administrator Guide
- Module – Fastcall Setup
- Module – Managing Users and Licenses
- Module – Managing Phone Numbers
- Module – Fastcall Features
- Unit – Call Recording
- Unit – Inbound Call Routing – Call Pop
- Unit – Setting up Goals
- Unit – Regional Settings
- Unit – Setting up SMS
- Unit – Setting up Dial/SMS by List
- Unit – Setting up Call Transfer
- Unit – Concurrent Calls / Calls on Hold
- Unit – Setting up Three Way Calls
- Unit – Setting up Listen In
- Unit – Fastcall in Salesforce Mobile
- Module – Setting Up Logging
- Module – Setting Up Interactive Voice Responses
- Module – Troubleshooting
- Subscriber API
- SUPPORT
- FAQ
- Support
- OTHER RESOURCES
- Fastcall Videos
- What is Salesforce Open CTI?
- Fastcall trials, videos, and options for testing
- Fastcall Terms: Pricing, Support, and Service
- Fastcall Data and Privacy Policy
The Administrator Guide contains everything you need to know about administering Fastcall.