In this unit you will learn how to control your availability and receive calls in Fastcall.
This unit assumes you’ve completed the previous units in the Fastcall Basics module.
1. Open the Fastcall application in the Salesforce Utility Bar.
2. ‘Go Available’
Use the availability switcher at the top of the widget to ‘Go Available’. Availability controls how inbound calls to you are handled when using the softphone.
If you’re not available, you can’t receive inbound calls via the softphone. Calls can route to voicemail or to another device.
3. Answer your receiving device.
If your receiving device is the softphone, you can answer (or decline) the call using the Fastcall widget. Fastcall has other more advanced settings for inbound call routing. We will just cover the basics for now.
If this is the first time using Fastcall in your web browser, you may be asked to give permission to use your microphone at this point.
5. Enjoy the call!
6. Hang up
The call will finish when either party hangs up.
7. Close the task
Write up the subject of the call and your call notes if necessary, and press the ‘close task’ button. Call notes get added to the Salesforce task representing the call.
8. Record the call result
Call results are also added to the Salesforce task representing the call.
9. Receiving a call on another device (office or mobile)
Fastcall has options to route an inbound call to an office phone, SIP phone or mobile. We support simulring and overflow. When calls are answered outside the softphone you do not need to be logged into Salesforce or on a page with Fastcall loaded. If you are logged into Salesforce you will still see a notification that a call is ringing in your device. You will be able to answer the call outside the softphone and still take notes in Fastcall. We cover these options in the units ahead.
Now you can continue with the next unit in the Fastcall Basics module.
Last updated: Fastcall version 7.10, 2021-02-09
