By default, Fastcall will dial from any Salesforce record: Lead, Contact, Task, Opportunity, etc. Or you can send a message with Fastcall SMS. There are times when you want to dial from a list view, one record after another. Or, you need to send a SMS to a list in Salesforce. Fastcall allows you to select records from a list and dial one after the other, or SMS one message to a list of contacts.
Fastcall can be used in Sales Console for added productivity.
HOW TO CUSTOMIZE DIAL BY LIST?
Fastcall dial by list works with the Fastcall softphone and is available as an add-on.
Fastcall Dial by list and SMS by list are super efficient and convenient. You can set mini goals to dial 10 records in sprints. Filter “last activity date” and these records are removed from your view.
Select your contacts as usual and press Dial with Fastcall. You will see a new screen called MASS DIALER. Here you can select between Starting a Call based on the contacts you have selected or send SMS to those contacts.