Connect your WhatsApp for Business account to Fastcall and communicate with customers directly from Salesforce.
The WhatsApp for Business integration allows your team to send and receive WhatsApp messages through Fastcall while keeping customer conversations connected to Salesforce. Each organization can connect its own WhatsApp for Business account and manage its WhatsApp-enabled phone numbers through Fastcall.
What You Can Do
With the WhatsApp for Business integration, you can:
- Keep WhatsApp conversations associated with the appropriate Salesforce records.
- Connect your WhatsApp for Business account to Fastcall.
- Manage phone numbers used for WhatsApp communication.
- Send and receive WhatsApp messages from Salesforce.
- Use approved WhatsApp message templates for business-initiated conversations.
- Manage WhatsApp communication alongside other Fastcall channels.
In this module
- Setting up WhatsApp for Business – Connect your WhatsApp for Business account to Fastcall, configure your phone numbers, and enable WhatsApp communication for your organization.
- WhatsApp Messaging – Learn how to send and receive WhatsApp messages in Fastcall, use approved message templates, and manage WhatsApp conversations with your customers.