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Unit – Provisioning Phone Numbers

In this unit, you will learn about Provisioned and Verified phone numbers.

Provisioned vs Verified phone numbers

Provisioned phone numbers

Phone numbers that have been bought through Twilio. You can use these to take incoming calls, and as caller ID on outbound calls.

  • Oubound Caller ID
  • Take Inbound Calls

Verified phone numbers

Phone numbers that you already own, for example, your mobile or office landline, and have ‘verified’ with Twilio. You can use these as caller ID on outbound calls, but you can’t take inbound calls on a verified phone number via Fastcall.

  • Oubound Caller ID
  • Take Inbound Calls

When you provision a phone number, you are renting it from Twilio on a monthly basis. See Twilio’s pricing page for details.

How to provision a phone number

On the “Phone Numbers” settings tab, click “Provision New Phone Number”.

Select a phone number

Select a new number using the provided controls. You can filter by:

  • Specific digits or phrases
  • Country
  • Area code
  • Type (local, mobile, toll-free)
  • Capabilities (voice, SMS)

Once you have filtered for some numbers and these have been retrieved from Twilio, you can quickly search within the table of numbers by typing in the “search control”.
Once you have chosen a number, click it.

Provisioning New Phone Number

Set the settings for the phone number

You can set the initial settings for this phone number at this stage, or edit them later. These settings are covered in their own training unit.

Click save

When you click save the number will be provisioned.

It is important that you complete these steps in Fastcall and not directly in Twilio. Phone numbers are provisioned in the connected Twilio account as described on the Twilio setup page.

Last updated: 2020-08-08, Fastcall version 6.8.4