How Can We Help?

Unit – Getting Ready to Receive a Call

In this unit, you will learn how to get ready to receive calls in Fastcall. This includes checking your account settings, where you control your inbound routing.

This unit assumes you have completed the previous units in the module Fastcall Basics.

1. Open your account settings

Open the Fastcall widget, open the widget menu, and choose ‘Account Settings’. You can also navigate here from a tab in Salesforce.

Account Settings

2. Go to inbound settings

Inbound routing controls how inbound calls to you are handled.

Your administrator may have already set up an inbound call receiver for you. If you want to receive calls, you’ll need at least one inbound call receiver configured. This can be the Fastcall softphone, a SIP phone, an existing office phone, or a mobile phone. See this page for more information on SIP phones.

3. Add a new inbound call receiver

Press the plus icon to add a new inbound call receiver. An inbound call receiver is a device used for receiving inbound calls.

Add new Inbound Call Recorder

4. Choose the device

Choose the device you want to ‘Receive Calls In’ and click ‘Save.’
Devices can be used for outbound as reviewed in the prior unit and also used to receive inbound calls. You do not need to have the same devices set for both functions.

5. Go to user phones

User phones list phones that are assigned to you or to a group where you are a member. Fastcall has provisioned phones that are used as outbound caller ID and may also receive inbound calls. A verified phone is used as outbound caller ID only.

6. Get your phone number

You can receive calls on any phone number that’s set up for inbound routing. You’re going to need this phone number for the next unit!

Your administrator should have already set up at least one user phone for you. If you want to receive calls, you’ll need at least one user phone configured.

Please continue with the next unit in the Fastcall Basics module.

Last updated: Fastcall version 6.8.4, 2020-08-02

Ready to start the Free Trial?

Provide your information and install the package in your Salesforce Org.

Please enter your email to join the Fastcall Appexchange

Enter your work email and we will contact you to schedule a demo

Chat with an Expert

Fastcall is available for chat in the:

Salesforce AppExchange