In this unit, you will learn how to get ready to receive calls in Fastcall. This includes checking your account settings, where you control your inbound routing.
This unit assumes you have completed the previous units in the module Fastcall Basics.
1. Open your account settings
Open the Fastcall widget, open the widget menu, and choose ‘Account Settings’. You can also navigate here from a tab in Salesforce.
2. Go to inbound settings
Inbound routing controls how inbound calls to you are handled.
Your administrator may have already set up an inbound call receiver for you. If you want to receive calls, you’ll need at least one inbound call receiver configured. This can be the Fastcall softphone, a SIP phone, an existing office phone, or a mobile phone. See this page for more information on SIP phones.
3. Add a new inbound call receiver
Press the plus icon to add a new inbound call receiver. An inbound call receiver is a device used for receiving inbound calls.
4. Choose the device
Choose the device you want to ‘Receive Calls In’ and click ‘Save.’
Devices can be used for outbound as reviewed in the prior unit and also used to receive inbound calls. You do not need to have the same devices set for both functions.
5. Go to user phones
User phones list phones that are assigned to you or to a group where you are a member. Fastcall has provisioned phones that are used as outbound caller ID and may also receive inbound calls. A verified phone is used as outbound caller ID only.
6. Get your phone number
You can receive calls on any phone number that’s set up for inbound routing. You’re going to need this phone number for the next unit!
Your administrator should have already set up at least one user phone for you. If you want to receive calls, you’ll need at least one user phone configured.
Please continue with the next unit in the Fastcall Basics module.
Last updated: Fastcall version 6.8.4, 2020-08-02