This unit covers the Interactive Voice Response action ‘Time based routing’.
Time based routing
Time based routing routes the caller to other IVR actions based on the time. It’s simple to set up but should be set up last so you have all your actions configured already. The time-based IVR will be the first IVR to receive the call and is the IVR that is assigned to the phone. The IVR is first but is set up last.
The options for a time-based routing IVR action are as follows:
- Available For User Call Transfer
- Introductory Automated Message: The message that plays at the start of the routing
- Create Case
- Time zone
- Default Route: The IVR action used during working hours.
In addition, you can set multiple time routing rules. Each rule has days of the week, a start time and an end time, and an IVR action that will be used in this time period. Don’t let the routing rules overlap. Fastcall will report calls received out of hours.
Last updated: Fastcall v7.72, 2022-09-29