This unit covers the Interactive Voice Response action ‘Time based routing’.
Time based routing
Time based routing routes the caller to other IVR actions based on the time. It’s simple to setup, but should be set up last so you have all your actions configured already. The options for a time based routing IVR action are as follows:
- Introductory Automated Message: The message that plays at the start of the routing
- Time zone
- Default Route: The IVR action that will be used if none of the time-based routing conditions are met
In addition, you can set multiple time routing rules. Each rule has days of the week, a start time and an end time, and an IVR action that will be used in this time period. Don’t let the routing rules overlap.
Last updated: Fastcall v6.0.6, 2019-01-25