This is Fastcall’s release history & changelog, listing current and previous releases, including new features, improvements, and bug fixes for the different components of the Fastcall application suite.

It is aimed at a technical audience. To know more about Fastcall’s new features, from a product perspective, please check the Release Notes.

You can always find the latest stable version available for download, at the Fastcall listing in the Salesforce AppExchange. This is the recommended installation path for both new installations and upgrades.


Version 6.9.6 – October 14, 2020

Bugs fixed

  • [FC-7613] – Winter 21 | IVR – Call Transfer with Round Robin and Queue
  • [FC-7611] – Winter 21 Release | SMS – Failing to upsert phone lookup entry

Version 6.9.4 – October 12, 2020

Bugs fixed

  • [FC-7608] – Winter 21 Release | Call Goals – Not updating
  • [FC-7610] – Winter 21 Release | IVR Call Transfer – Error with Round Robin

Version 6.9.2 – October 12, 2020

Stories

  • [FC-7206] – On-Hold | Support 3-way calls
  • [FC-7408] – Intercall | Commons – Use commons library
  • [FC-7568] – Settings | Inbound – Enable or disable concurrent inbound calls
  • [FC-7605] – Winter 21 Release | Changes on Site Guest User permissions

Bugs fixed

  • [FC-7557] – 3 way & On-hold | Error into Call transfer screen
  • [FC-7571] – Dashboard | Dialing from Call Detail while softphone is on SMS mode
  • [FC-7514] – Data Model | Inbound – Widget & ACD call subjects differ
  • [FC-7563] – Data Model | On-hold & 3-way – Call is empty
  • [FC-7548] – Data Model | Related record – When calling from a Call__c record
  • [FC-7567] – Inbound | Missed call notifications – Not working if routing to Next IVR
  • [FC-7516] – Inbound | Time Based Routing IVR – Time picker formatting
  • [FC-7545] – Settings | Group – Assigned Phones format is wrong
  • [FC-7539] – Settings | Regional Settings – Validation is broken
  • [FC-7215] – Settings | User settings – Admin device should not be visible for the User
  • [FC-7607] – Widget | Inbound call – Pop-ups are missing the icons
  • [FC-7549] – Widget | Internal calls & transfers – User profile picture format
  • [FC-7554] – Widget | Welcome wizard – Typos

Version 6.9.0 – September 9, 2020

Stories

  • [FC-7407] – Commons | Create and use commons library
  • [FC-7457] – DevOps | Build scripts – Add SASS support for Settings
  • [FC-7438] – DevOps | Build scripts – Various improvements
  • [FC-7261] – Dial List | List Views – Select all records if none selected
  • [FC-7422] – Heroku | Improve handling of wrong parameters
  • [FC-7523] – Heroku | Proxy service – Implement async/non-blocking requests
  • [FC-7507] – Heroku | Runtime cache layer – Switch from PostgreSQL to Redis
  • [FC-7496] – Heroku | Web sockets – Handle aggregated messages set
  • [FC-7127] – Operations | Logger – Various improvements
  • [FC-7098] – Settings | Call Logging – Support using a Queue as the owner for Tasks
  • [FC-7212] – Support | Call – Help request email should be sent to Fastcall
  • [FC-7524] – Widget | Trial period – Changes in messaging

Bugs fixed

  • [FC-7533] – Dashboard | Listen In – UI fixes
  • [FC-7525] – DevOps | Test methods – Remove usage of random values
  • [FC-7340] – Settings | On Hold Audio – UI fixes
  • [FC-7521] – Settings | Phone Number Lookup Table – Remove User column
  • [FC-7425] – Settings | Softphone layout – Fix link to the doc about using a custom VF page
  • [FC-7489] – Widget | Recent calls – Fix date formatting
  • [FC-7530] – Widget | Task picklists tab – Disable if not logging to Tasks

Version 6.8.8 – August 14, 2020

Stories

  • [FC-7470] – Operations | Log collector – Add installed_package_version field
  • [FC-7456] – Security Updates | Support upcoming changes in @AuraEnabled access policy

Bugs fixed

  • [FC-7501] – Data Model | Failed calls on 3-way calls
  • [FC-7515] – Data Model | Uncommitted work pending on Real Time notification
  • [FC-7509] – Operations | Error on Usage retrieval
  • [FC-7365] – Operations | Improve Twilio usage error report
  • [FC-7452] – Salesforce Mobile | Component not loading due to Apex error “too many DML statements”
  • [FC-7382] – Settings | Regulatory Bundles – Some required fields are missing
  • [FC-7395] – Settings | IVR Flows – Minor visual tweaks
  • [FC-7406] – Settings | Widget Interface – Toggles not updating properly
  • [FC-7312] – Widget | Be consistent in requiring Related Record to Close Task
  • [FC-7518] – Widget | New Lead – Navigation broken
  • [FC-7266] – Widget | Related Record – ‘Contact’ icon instead of ‘User’ icon
  • [FC-7310] – Widget | SMS to a Contact in Recent Calls, opens an old SMS to an Account

Version 6.8.6 – July 31, 2020

Bugs fixed

  • [FC-7484] – Data Model | Concurrency race condition between Completed and In-Progress events
  • [FC-7494] – Data Model | Concurrency race condition between Initiated and In-Progress events
  • [FC-7490] – Data Model | Fetch improved failure details from Alert resources
  • [FC-7482] – Data Model | Fix data logging of Failed calls
  • [FC-7475] – Data Model | Handle related objects with no Name field
  • [FC-7478] – Data Model | Handle scenario when Alerts are missing for a Failed call
  • [FC-7481] – Data Model | Record lock on Completed status
  • [FC-7485] – Data Model | Record lock on Inbound ACD
  • [FC-7352] – Internal Dialer | Duplicate Subject UX input control when dialing Group
  • [FC-7495] – Summer 20 Release | Fix Call Result management due to updates on Site Guest User permissions
  • [FC-7471] – WebSockets | Create Apex HTTP callout aggregator
  • [FC-7455] – Widget | Call Goals details for Planned Calls

Version 6.8.4 – July 3, 2020

Stories

  • [FC-7301] – Data Model | Update Call & Task synchronization job
  • [FC-7304] – Operations | VoIP Provider – Improve calls & alerts logs links
  • [FC-7117] – Salesforce App | Quick Action for the “Salesforce App” page layout
  • [FC-7239] – Security Update | Adapt logic for new Site Guest User requirements in Summer 20

Bugs fixed

  • [FC-7305] – Data Model | Failed calls leave inconsistent Call & Task records
  • [FC-7350] – Data Model | Improve messaging and detail on VoIP Provider errors
  • [FC-7369] – Data Model | IVR Call Transfer – Connection Attempt Status
  • [FC-7354] – Data Model | Outbound call to an invalid number – Connection should be Failed
  • [FC-7319] – Inbound | Phone number lookup – Fix scenario where Object type is deleted
  • [FC-7421] – IVR | Call Transfer – Not honoring Missed Call Owner setting
  • [FC-7385] – IVR | IVR Flows – An app Error has occurred
  • [FC-7394] – Widget | Dial pad numbers, Background, and texts
  • [FC-7298] – Widget | Fix layout component containers
  • [FC-7296] – Widget | Skip attempts to oneself on user-initiated transfers
  • [FC-7387] – Settings | After provisioning, a notification appears even if the demo number is set up
  • [FC-7317] – Settings | IVR Time Based Routing – Validation messages not cleared out
  • [FC-7402] – Settings | IVR Time Based Routing – Wrong week headers
  • [FC-7393] – Settings | Show correct info on Available Credit

Version 6.8.2 – May 22, 2020

Bugs fixed

  • [FC-7315] – Voicemail Drop | The message is not reproduced correctly
  • [FC-7316] – Settings | Managed Objects – Page doesn’t finish loading

Version 6.8.0 – May 15, 2020

Stories

  • [FC-7185] – Call Data Model | Improve data logging during concurrent call flows
  • [FC-7190] – IVR | Improve – Add ‘+’ option to create Queue
  • [FC-7082] – On-Hold | Answer new inbound calls and put current in-progress call on-hold
  • [FC-7083] – On-Hold | Continue with an on-hold call
  • [FC-6907] – On-Hold | Put an in-progress call on-hold
  • [FC-7218] – On-Hold | Suggest going back to on-hold call when finishing the current call
  • [FC-7209] – Phone Number Transfer | Set up new bundles and addresses for phone transfers
  • [FC-7060] – Process Builder | Create @invocable actions to send SMS and start calls
  • [FC-7219] – Settings | Users Panel – Revamp list UX
  • [FC-7263] – Widget | Call Termination – Fix labels for current closing options screen

Bugs fixed

  • [FC-7187] – Call Data Model | Fix deadlocks causing some calls to not be logged correctly
  • [FC-7196] – Dashboard | UX fixes – text, tabs, icons
  • [FC-7281] – IVR | Created By & Modified By date & time format
  • [FC-7282] – IVR | Time-Based Routing UX is broken
  • [FC-7222] – Lead Conversion | Bug on ConvertedLeadCallMigrationBatch
  • [FC-7199] – Package Post Installation | Script failing on the IVR data synchronization process
  • [FC-7188] – Settings | Managed objects – Error updating custom permission set
  • [FC-7025] – Settings | Page loses SFDC frame in some scenarios
  • [FC-7214] – Settings | User Panel – Add User should create a Softphone device by default
  • [FC-7213] – Settings | User Panel – The user still shows up as a candidate after being set up
  • [FC-7129] – SMS | Assign related record page does not have a “Back” navigation
  • [FC-7264] – Widget | Background, and icons, on the Close Call screen
  • [FC-7300] – Widget | Call transfer UX – Button hidden
  • [FC-7189] – Widget | Delay in the header – The related record shows up as Unknown
  • [FC-7280] – Widget | Dial by list – Footer button group out of state
  • [FC-7191] – Widget | Header UI fix – Status Busy/Available/Offline
  • [FC-7153] – Widget | Pause/Rec & Close Task Buttons
  • [FC-7192] – Widget | Phone icon should load in realtime in the details view
  • [FC-7193] – Widget | Selecting a Call Result should not end the call
  • [FC-7200] – Widget | Sending an SMS from a task loads the wrong icon
  • [FC-7198] – Widget | SMS – Text input loads the previous message
  • [FC-7236] – Widget | Top bar – Typo, size, icon and borders