This module is aimed at everyone who wants to go beyond knowing ‘how’ to drive Fastcall and instead start thinking about how to use your telephony tool to deliver business value. Think of it like going from ‘knowing how to use a knife’ to ‘knowing what recipe to cook to please your mother-in-law’. The units in this module are generally lengthy, opinionated (they may not suit your use case) and require an understanding of the functionality of Fastcall to get the most out of. They generally also involve business process changes. They are suited for business analysts, team leaders and power users with a good understanding of both Salesforce and Fastcall.