This training unit explains Fastcall Messages. This functionality is used throughout Fastcall, most notably by Voicemail and by Interactive Voice Responses.

Messages

Messages are short pieces of audio that are played to a caller, for example an introductory greeting. They are not to be confused with SMS Messages or Voicemails. Messages are controlled through either Fastcall Settings > My Settings > Messages (for messages accessible to the current user) or through Fastcall Settings > Admin Settings > Recorded Messages (for all messages)

To view your messages, click on My Settings > Messages. Here you can see all of the messages assigned to you, and you can also play back those of type ‘recording’ or ‘audio file’. You can delete a message by clicking the ‘x’ icon.

You can add a message to use yourself by clicking on the plus icon and filling out name, notes, and selecting a type and providing the necessary information to create a message of that type (see ‘Types of message’).

Ownership of Messages

Messages can be assigned to a User or a Group. If a message is assigned to a Group, it is available for use by all members of the Group. An administrator can control all messages.

Message settings

Messages need a name, an assignment (either a User or a Group) and a type. You can also add notes about the Message.

Types of Message

There are three types of message: Text, Recording and Audio File.

The best one to use for most circumstances is the ‘recording’ message type.

Text messages

Not to be confused with SMS messages, a message of type ‘text’ is read out by a computer generated voice. You make the message by typing the words into the ‘Text for VM Message’ field.

Recording messages

A message of type ‘recording’ is made as follows: A call is made to a phone number, you pick up the phone, record the message and hang up. You specify which number to call in the ‘Select phone to dial’ and ‘phone to dial’ fields.

Audio file messages

Audio messages are subject to many factors outside Fastcall’s control, such as file size, file encoding, hosting speed, authentication on the hosting provider, etc. Please contact Fastcall support for help with Audio messages.

A message of type ‘audio file’ is made by providing a link to an audio file hosted on the Internet. The file will become the message.

The file must be in the format: Yourteam.com/audio.mp3

The file can be in any directory, but it must end in “.mp3”

Dropbox, Google Docs etc, may not give the file in this format.

Last updated: Fastcall v6.0.6, 2019-01-21