GUIDES User Guide Module – Fastcall Basics Unit – The Fastcall Widget Unit – Getting ready to make a call Unit – Making a call Unit – Getting ready to receive a call Unit – Receiving a call Unit – Seeing the details of a call with a Task Unit – Seeing the details of a call with a Call Record Unit – The Fastcall Widget – Recording call details Unit – Listen In Module – Fastcall Core Unit – Devices Unit – Inbound Routing Unit – Phone numbers Unit – Messages Unit – Voicemail Unit – SMS Unit – Dial/SMS by List Unit – Transferring Calls Unit – Voicemail Drop Unit – Internal Dialer Module – Advanced Fastcall Unit – Logging – Choosing between Task Records or Call Records Unit – Availability Administrator Guide Module – Fastcall Setup Unit – Installing the Fastcall Package Unit – Setting up a Force.com Site Unit – Assigning your first phone number Unit – Testing Call Logging Unit – Setting up the Fastcall Task Page Layout Unit – Connecting Fastcall to Twilio Unit – Concurrent Calls / Calls on Hold Module – Managing Users and Licenses Unit – Managing Licenses and Billing Unit – Managing Users Unit – Managing Features Module – Managing Phone Numbers Unit – The “Phone Numbers” Settings Tab Unit – Provisioning Phone Numbers Unit – Verifying Phone Numbers Unit – Importing Phone Numbers Unit – The Properties of a Phone Number Module – Fastcall Features Unit – Call Recording Unit – Inbound Call Routing – Call Pop Unit – Setting up Goals Unit – Regional Settings Unit – Setting up SMS Unit – Setting up Dial/SMS by List Unit – Setting up Call Transfer Unit – Setting up Three Way Calls Unit – Setting up Listen In Module – Setting Up Logging Unit – The Fastcall Data Model Unit – How Fastcall Relates Calls to Salesforce Records Unit – Logging – Call Results Unit – Logging – Subject Unit – Logging – Tasks Unit – Logging – Widget Interface Unit – Logging – Call Termination Unit – Logging – Choosing between Task Records or Call Records Module – Setting Up Interactive Voice Responses Unit – IVR Action – Voicemail Unit – IVR Action – Play Directory Unit – IVR Action – Call Transfer Unit – IVR Action – Call Transfer – Round Robin Queue Unit – IVR Action – Menu Unit – IVR Action – Time Based Routing Module – Troubleshooting Unit – How to Triage Missed and Abandoned Calls Unit – Microphone Permissions Unit – Call Quality Unit – Get help! Unit – International Dialling Unit – Updating Fastcall Subscriber API Getting Started Available SDKs Apex Process Builder & Flows Rest API API Action Reference SMS.send Call.Start SUPPORT FAQ Support OTHER RESOURCES Fastcall Videos What is Salesforce Open CTI? Fastcall trials, videos, and options for testing Fastcall > Resources GUIDES User Guide It provides all the information you need to get the most out of Fastcall as a user. Administrator Guide It contains everything you need to know about administering Fastcall. Setup Guide It is aimed at Salesforce administrators setting up Fastcall in their org. Subscriber API It is intended for Developers & System Integrators enableing the usage of Fastcall features. SUPPORT Support For the fastest service, we ask that Fastcall subscribers open a case within the app. FAQ Visit our Frequently Asked Questions page. OTHER RESOURCES Demo Videos Explore our demo videos library. Fastcall Trials Trials, videos, and options for testing. Salesforce Open CTI What is Salesforce Open CTI?