With Fastcall you control outbound caller ID on each phone call. Maybe you are using your office phone with click to call, but want to show your mobile number as caller ID. Some office phones will only show a switchboard number and you want to show a direct dial number as outbound caller ID. Or, you want a local market presence. You have a team calling from Dallas, the prospect is in Los Angeles. Fastcall outbound caller ID will allow you to call with a Los Angeles caller ID.
Fastcall outbound caller ID is super easy to set in the Fastcall widget
Fastcall gives you a few options for caller ID. Each user can set one or more personal inbound phone numbers, and these provisioned phone numbers can be used as caller ID on outbound calls. Users can also verify numbers they control as caller ID. These existing numbers can be used as caller ID but do not route inbound calls with Fastcall.
In the image below, you will see verified and provisioned numbers in two tabs.
- VERIFIED: Verified Numbers are numbers that you own, and you are using as caller ID
- PROVISIONED: Provisioned numbers can be assigned as caller ID for usage by a group, or a user.
Fastcall provisioned inbound phone numbers can have voicemail, can simulring two phones together, or overflow from one phone to another. And, of course, calls are logged in Salesforce. Advanced options include IVR call routing and ACD.
Fastcall outbound caller ID is logged on the Salesforce task as the “from number”
We have a feature we called BeLocal, that matches the caller ID by area code.
With BeLocal, multiple local numbers are provisioned to use as caller ID. BeLocal matches the exact area code of the phone number on the Salesforce record. If a match is not found, the default caller ID is used. Inbound calls to BeLocal numbers are routed using the Fastcall ACD.
BeLocal numbers used for caller ID are provisioned in Fastcall, one phone number for each area code. Typically, 50 or more local area codes are provisioned, but this will be determined by your needs, and the markets you are calling into.
NOTE: BeLocal is an add-on and is not available during a trial period.
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