BECAUSE WE ARE SALESFORCE NATIVE
Fastcall – the highest-rated, Salesforce native softphone available in the AppExchange – is smart because we take all the great interaction data you collect with every customer phone call and SMS, then we integrate this call data natively in Salesforce. Your phone calls and SMS messages are logged in Salesforce as Tasks, Cases, Opportunities; you decide. Vital interaction data logged along with your customer emails, meetings, and other activities. With Salesforce native Fastcall, your Salesforce reports are 100% up-to-date and 100% accurate. #cleandata
As a native application, Fastcall logs calls without using the Salesforce API. #NoDelay. With fewer clicks, we give options for call results, subject, notes, Task picklists and more. We log every inbound and outbound phone call in Salesforce for tight integration with your vital sales and marketing information. Need calls logged to Salesforce Cases or Opportunities? Easy. With Salesforce native Fastcall, your Salesforce reports are 100% up-to-date and 100% accurate. #cleandata
Inbound calls pop in Salesforce native Fastcall for easy management. Options include simulring, or roll over with notification for missed calls and voicemail. Our inbound upgrades add auto call distribution (ACD), interactive voice response (IVR), scheduled call routing, multiple numbers per user and more.
Your users save hours each month as Salesforce native Fastcall optimizes your workflow; creating Tasks in fewer clicks and – most importantly – with 100% consistency. Users will not lose valuable time dialing by hand then entering data on each call. This data entry inevitably leads to poor data quality. Fastcall upgrades include dial by list, voicemail drop, control over caller ID and more.
Salesforce subscribers are adopting Artificial Intelligence (AI) to help sell faster and close more deals. At the core of AI is data used for machine learning: the never-ending data firehose produced from every digital interaction we have with our prospects. Marketing automation was the first wave: funneling website data, email response, pageviews. And while phone calls are not new – the interaction data has historically lived outside Salesforce.Read More
Another great training tool is Fastcall Listen-in. You will review live calls for real-time coaching. Available to standard users or managers, you enter the call on mute or can participate in the call.
Call recording is an awesome training tool. Salesforce native Fastcall puts the recorded call on the Salesforce Task where you can control access by profile. We give very detailed control of call recording settings to meet each use case.
DIAL BY LIST
Ready to be super productive? Set your goals and Fastcall dials your list. We track your progress against your goals and your team’s goals.
Calls can be transferred to any Fastcall user or transferred to any Salesforce user. Calls can also be transferred to a group, for example, the ACD for support. Transferred calls are logged in Salesforce so you do not lose any tracking data.
SEND AND RECEIVE SMS
Sending messages is a great way to follow a phone call or voicemail. You can also use messages to remind prospects of a scheduled call or meeting. Messages are sent one by one, or in bulk. Fastcall SMS allows you to send messages using your Fastcall phone number as caller ID.
Need to get in touch with a colleague? Fastcall internal dialer makes it super easy to call other Salesforce users or Groups in your organization. We take the phone off the Salesforce user record.
BELOCAL CALLER ID
Do you ever need control over your outbound caller ID? Fastcall offers you many options for outbound caller ID. Each user can set caller ID for her outbound call. BeLocal matches a phone used as caller ID using the exact area code of the phone number on the Salesforce record.
Fastcall is introducing a completely new dashboard. Managers and end users will gain access to valuable information regarding calls, users and call goals. You will be able to inspect the call history of users or groups, in-progress calls as well as missed calls. The new Fastcall dashboard is great for group ACD calls, and a great workspace to manage missed calls.