Placing the Fastcall app in this utility bar offers not only convenience but also significant efficiency improvements. It simplifies communication processes, making them smoother and faster, which translates to increased productivity for your team
How to Add Fastcall to the Salesforce Utility Bar
Click on the right top menu and select setup.
Click on the App Launcher grid icon in the left top corner, type for “App Manager” and select this option from the dropdown menu.
In the “App Manager” page, find the Salesforce App where you want to add the Fastcall utility bar (e.g., “Sales Console”).
Click on the dropdown arrow next to the app name, and select “Edit”
In the App Editor, navigate to the “App Settings” in the left panel, and then choose “Utility Items”.
Click the “Add Utility Item” button.
Type phone and select Open CTI Softphone.
Enter a label, for example “Fastcall”, and click on “Save” button.
Review your changes and make sure the Fastcall utility item is added to the utility bar.