FASTCALL INTERNAL DIALER

Fastcall internal dialer allows users to call any other Salesforce users in your organization. 

Admin Settings > Call Handling > Upgrade Features

Fastcall’s internal dialer gives three options: dial Fastcall users on their inbound route (simulring softphone, etc,) dial any Salesforce user on their hard phone, or dial a group set up in Fastcall. The call is logged as an Internal call. You can record the call, drop voicemail, add notes, edit the subject etc.

When dialing internally to a Fastcall group, we use ACD round robin call distribution just like our inbound IVR.

Internal calls will be logged with Call Type “internal” on the Salesforce Task and will be shown on recent calls with a particular icon that will differentiate them from regular inbound/outbound calls (violet arrow).