The Fastcall Panel in the Salesforce utility bar provides a lightweight, always-available interface that allows users to handle Fastcall communications without navigating away from their current Salesforce page.
Within the Fastcall Panel admins or managers can monitor on-hold calls in real time and answer them when needed. They can also view missed calls and take action on them directly from the panel.
Adding the Fastcall Panel to the utility bar provides both convenience and a boost in efficiency. It streamlines communication, allowing your team to work more quickly and effectively—ultimately improving overall productivity.
How to Add the Fastcall Panel to the Salesforce Utility Bar
Click on the right top menu and select setup.
Click on the Quick Find box, type “App Manager” and select this option from the dropdown menu.
In the “App Manager” page, find the Salesforce App where you want to add the Fastcall utility bar (e.g., “Sales Console”).
Click on the dropdown arrow next to the app name, and select “Edit”
In the App Editor, navigate to the “App Settings” in the left panel, and then choose “Utility Items”.
Click the “Add Utility Item” button.
Type “Fastcall” and select “Fastcall Panel.” Enter a label, choose an icon, and set the size to 1200 (width) by 595 (height).
Finally, click the “Save” button.
Review your changes and make sure the Fastcall Panel utility item is added to the utility bar.
Last updated: Fastcall v9.1.6, 2026-01-21