Phone Number Assignment

Fastcall > Training Resources > Administrator Guide > Module – Managing Phone Numbers > Unit – Phone Number Properties

In this unit, you’ll learn about the different options to assign provisioned and verified phone numbers.

Fastcall Phone Set Up

Both provisioned and verified phone numbers have the following settings in common:

Phone Details

Phone – This is the number
Phone Type – verified or provisioned
Label – A user-friendly label
Notes – More information about the number
Provisioned or verified date time – When it was set up
Delete phone – Remove the phone number from Fastcall
Release phone – Release phone number from the org. It will still be tied to your account and can be re-imported in this or another org using the same account

Assignment

Available for – Unassigned, User or Group
User or Group – The user or group to which the number is assigned
Visible in the widget – If the phone number appears in the widget as selectable for Caller ID

Provisioned Phone Numbers Only

Phone Details

Ringtone Country – you can change the ringtone to be that of a specific country here
Capabilities – Voice and/or SMS

Inbound Routing

If the phone number is assigned to a single user as Caller ID, inbound calls *to* that number will be routed to the user.
You can select the Interactive Voice Response that handles inbound calls to this number here.

Messaging settings

If supported, you can enable the ability to receive SMS and MMS messages on this number here. You can also activate WhatsApp and Group Chat for Business.

A2P Campaign is required for US messaging.

Regulatory Compliance

To use phone numbers in many countries you must adhere to local country regulations. Read about Regulatory Compliance

CNAM

CNAM is a feature in the United States public telephone network that identifies an incoming caller by a personal or business name associated with the phone number.