Unit - Regional Settings

Fastcall > Training Resources > Administrator Guide > Module – Fastcall Phone Features > Unit – Regional Settings

This unit covers the regional settings of Fastcall. As well as setting the appropriate country codes, these also contain a set of features to help users in the US and Canada. Regional settings are controlled from Fastcall Settings > Admin Settings > Regional Settings

Country Code

Fastcall supports an org-wide default country code. This will affect how numbers without an explicit country code are dialed – see the troubleshooting guide unit on international dialing for more information. The org-wide setting can be overridden by an individual user’s country code setting.

Settings by area codes (for US & Canada only)

This allows you to turn call recording on or off depending on the area code in order to comply with state-specific recording laws

After hours alert (for US & Canada only)

The after-hours alert will cause an alert to be displayed to a user if they’re calling a phone number within the defined night time period in the time zone for that number.

BeLocal (for US & Canada only)

BeLocal automatically selects the outbound Caller ID based on an exact area code match.

With BeLocal, Fastcall provisions multiple local phone numbers to use as Caller IDs. When placing an outbound call, Fastcall looks at the phone number on the Salesforce record and matches its exact area code to one of the provisioned BeLocal numbers. If a matching area code is found, that local number is used as the Caller ID. If no match is found, Fastcall uses the default Caller ID.

To enable BeLocal go to Call Handling > Outbound > Caller ID.