The Messaging unit covers all the ways you can send and manage written communications in Fastcall, including SMS/MMS, WhatsApp, and group messages for business. This section walks you through how to set up each channel, send messages, manage conversations, and track responses—all from within Salesforce.
Inside this unit, you’ll find:
- Messaging – Get an overview of Fastcall’s messaging capabilities, settings, and workflow.
- SMS/MMS – Learn how to send, receive, and track text messages directly in Salesforce, including tips for compliance and deliverability.
- WhatsApp – Discover how to connect your WhatsApp account to Fastcall and manage customer conversations seamlessly alongside your other communications.
- Group Messaging for Business – See how to send a single message to multiple recipients at once. Every recipient can read all the correspondence in the group, and when they respond, everyone sees it.
By exploring these pages, you’ll be able to centralize your messaging activity, keep customer communications organized, and deliver timely, effective responses—no matter which channel your contacts prefer.