This training unit provides an overview of Fastcall Messages, a key feature used throughout Fastcall, particularly in Voicemail Drop and Interactive Voice Responses.
Messages
Fastcall Messages are short audio clips played to callers, such as an introductory greeting. They should not be confused with SMS messages or voicemails. Messages can be managed through:
- Fastcall Settings > My Settings > Messages: For messages accessible to the current user.
- Fastcall Settings > Admin Settings > Recorded Messages: For messages available to all users.
To view your messages, navigate to My Settings > Messages. Here, you can see all messages assigned to you, and you can play back those in the ‘recording’ or ‘audio file’ format. Messages can be deleted by clicking the ‘x’ icon.
To create a new message, click the plus icon. You will need to provide a name, add notes, select a type, and enter the necessary information to create the message (see ‘Message Types’ below).
Message Ownership
Messages can be assigned either to an individual user or a group. If assigned to a group, the message is accessible to all group members. Administrators have the ability to manage all messages.
Message settings
Each message requires the following settings:
- Name: The title of the message.
- Assignment: Specify whether the message is assigned to a User or a Group.
- Type: Select the type of message (Text, Phone Recording, Computer Recording, or Audio File).
You can also add:
- Notes: Additional details about the message can be included here.
- Tags: Tags can be added for better organization and can be used to filter messages in the Recorded Messages settings.
Message Types
There are four types of messages: Text, Phone Recording, Computer Recording, and Audio File.
The best one to use for most circumstances is the ‘recording’ message type.
Text messages
Not to be confused with SMS, these are computer-generated voice messages created by entering text into the ‘Text for Voice Message’ field.
Phone Recording messages
This type involves recording a message over the phone. A call is placed to the specified number, and once the recording is complete, it is saved as a message.
Computer Recording messages
Messages can be recorded directly through your computer by clicking the red record button.
Audio file messages
Audio messages are subject to many factors outside Fastcall’s control, such as file size, file encoding, hosting speed, authentication on the hosting provider, etc. For assistance, please contact Fastcall support.
These are created by providing a URL to an audio file hosted online. The file will become the message.
The file must be in the format: Yourteam.com/audio.mp3
The file can be in any directory, but it must end in “.mp3”
Dropbox, Google Docs, etc., may not give the file in this format.
Last updated: Fastcall v8.6.4, 2024-08-19