In Fastcall, every call you make or receive can be stored in Salesforce for tracking, reporting, and follow-up. The Call Logs unit explains the two types of call logs you’ll find in your account, when each is created, and how you can use them to keep a complete history of your communications.
- Native Task Records – These are standard Salesforce Task records automatically created by Fastcall to log calls. They integrate seamlessly into Salesforce’s native activity tracking, allowing you to connect calls with Opportunities, Leads, Accounts, or any other standard or custom object. Using Native Task Records makes it easy to include calls in standard Salesforce reports and dashboards.
- Custom Call Records – These are Fastcall’s own record type, built specifically for call tracking. They include more call-centric details—such as call duration, phone numbers, direction, status, and direct links to call recordings—plus additional fields that can be customized to your business needs. This record type offers more flexibility for specialized reporting and advanced call management.
Both record types serve different needs, and you can use one or both depending on your workflow. The pages in this unit walk you through how to find these records, what data they store, and how to use that information to improve performance, stay compliant, and get more value from your call history.