This unit equips Salesforce administrators with everything needed to manage phone numbers within Fastcall, ensuring seamless inbound and outbound call functionality. You’ll learn how to navigate phone number settings, provision new numbers, and verify existing ones—setting the foundation for reliable call routing, caller ID configuration, and seamless integration.
- Manage Phone Numbers – Learn where to locate and manage all phone number configurations.
- Provisioning Phone Numbers – Discover how to purchase and configure new Twilio phone numbers within Fastcall. You’ll select number types, set capabilities, and understand licensing, porting, and document requirements for certain regions.
- Verifying Phone Numbers – Learn how to validate phone numbers you already own. These verified numbers can be used as outbound caller ID, even though they don’t support inbound calls within Fastcall.
By learning how to configure phone number settings, provision new numbers, and verify existing ones, administrators ensure that Fastcall is fully equipped to support both inbound and outbound calling. These foundational steps provide reliable call routing, proper caller ID management, and a seamless user experience across your Salesforce org.