This unit covers the basic WhatsApp functionality of Fastcall. By the end of it, you’ll be able to send and receive WhatsApp messages. This relies on your administrator setting up WhatsApp for you – it’s not available until they do this.
WhatsApp on the softphone
Once the Caller ID is selected and WhatsApp is enabled, you can see your WhatsApp messages in the Fastcall interaction history threads interacting with recent calls, SMS, and voicemails.
Sending WhatsApp messages
You may only initiate conversations using an approved Message Template. Any Message Template must comply with WhatsApp terms and policies, and only be used for its designated purpose. WhatsApp has the right to review, approve, and reject any Message Template at any time.
To have a message template approved, you have to contact Fastcall Support.
You may reply to a user message without the use of a Message Template as long as it’s within 24 hours of the last user message. Conversations initiated by users open once the first business reply message is delivered. Outside the 24-hour customer service window, you may only send messages via approved Message Templates.
For more information on WhatsApp for business see here.
You should also review the business messenger policy including best-practices for opt-in.
Softphone
If the Caller ID selected has both SMS and WhatsApp enabled, to send a WhatsApp message, you have to choose the WhatsApp channel in the Message Channels menu in the record interactions thread.
You are now ready to send and receive WhatsApp messages in Fastcall.
If you have any doubts, problems, or errors, please contact Fastcall Support.
Last updated: Fastcall v8.4.5, 2023-03-19