In this unit, you will learn how to set up a voicemail inbox. You will be introduced to messages as well.
Voicemail
Voicemail is controlled under Fastcall Settings > My Settings > Inbound Settings in the section ‘Voicemail’.
Once you have enabled it, you should change the default message to something more friendly. Click in the Voicemail Message box and choose ‘Add Voicemail Message’ to do this. Your administrator might also have provided a company voicemail message for you.
You can also turn on Transcription from these settings.
Voicemail Timeout: VM will end if there is no noise in the line for over Timeout seconds
Voicemail Max Length: VM duration will be at most Max Length seconds
Messages
Messages are used for several things in Fastcall, including voicemail greetings.
Types of Message
There are four types of messages: Text, Phone Recording, Computer Recording, and Audio File.
The best one to use for most circumstances is the ‘recording’ message type.
Text messages
Not to be confused with SMS messages, a message of type ‘text’ is read out by a computer-generated voice. You make the message by typing the words into the ‘Text for VM Message’ field.
Phone Recording messages
A message of type ‘recording’ is made as follows: A call is made to a phone number, you pick up the phone, record the message and hang up. You specify which number to call in the ‘Select phone to dial’ and ‘phone to dial’ fields.
Computer Recording messages
You can record the message by clicking on the red record button.
Audio file messages
A message of type ‘audio file’ is made by providing a link to an audio file hosted on the Internet. The file will become the message.
Message settings
To view your messages, click on My Settings > Messages. Here you can see all of the messages assigned to you, and you can also playback those of type ‘recording’ or ‘audio file’. You can delete a message by clicking the ‘x’ icon.
You can add a message to use yourself by clicking on the plus icon and filling out a name, notes, and selecting a type and providing the necessary information to create a message of that type (see ‘Types of message’). You can also add some tags to the message to better organize them.
Last updated: Fastcall v8.2.8, 2023-09-06