FASTCALL VERSION 6.54 [OUTDATED]
Please reach out to us with your ideas for new features. Important Improvements Prior Updates IMPORTANT NOTE: Fastcall Version 6.52 may require an update to the Salesforce Site Guest User. There should be a Fastcall Site User Permission Set. If the permission set is not present this must be added. Fastcall can also add this… Read more »
FASTCALL VERSION 6.52 [OUTDATED]
Fixed Bugs Prior Updates IMPORTANT NOTE: Fastcall Version 6.52 may require an update to the Salesforce Site Guest User. There should be a Fastcall Site User Permission Set. If the permission set is not present this must be added. Fastcall can also add this for you via support access. User Status Prompt Updated Buttons for… Read more »
FASTCALL VERSION 6.50 [OUTDATED]
Please reach out to us with your ideas for new features. IMPORTANT NOTE: Fastcall Version 6.52 may require an update to the Salesforce Site Guest User. There should be a Fastcall Site User Permission Set. If the permission set is not present this must be added. Fastcall can also add this for you via support… Read more »
Fastcall Simulring: Softphone and Mobile
Here is an example of ringing the Fastcall softphone and mobile in simulring. The softphone rings first – its a bit faster – then the mobile rings. The user can answer in either device. Inbound Settings Inbound settings are set for the user.
Fastcall Automated Call Distribution (ACD) with User Phones
User Route with Voicemail The easy setup for a Fastcall user phone is to set a user route with voicemail. Options include simulring or overflow. Fastcall ACD with User Phone Another option is to use a FastCall ACD with a user phone. You can route the call to a user, then if the user does… Read more »
Fastcall Devices: Softphone and SIP Phone
Softphones are super easy. Plug in a high-quality USB headset and you are ready to go. Softphones are super easy for outbound calls and can answer inbound calls. The one drawback of a softphone is that it relies on the browser to connect your calls. And the browser uses the computer OS (Windows, MacOS or… Read more »
FASTCALL VERSION 6.44 [OUTDATED]
Option to Create a New Case for Inbound Calls Option to retrieve calls from Twilio on Demand When your call ends, Fastcall publishes your call summary to a Salesforce Task with further details written to a custom object for Calls. Rarely, the call recording is late and is not updated in Salesforce. We’ve added a… Read more »
FASTCALL VERSION 6.40 [OUTDATED]
Fastcall Version 6.40 is here! In Versions 6.40 you will find SMS in a thread view combined with the SMS template merge feature; user-friendly UI for blocking an unwanted inbound phone number. We improved lead creation from the widget adding the option to pick your desired fields. Fastcall’s commitment to Salesforce shows in our frequent… Read more »
How Dialers Increase Productivity In Salesforce
In sales, time is quite literally money. Every minute saved gives a sales team the opportunity to make more calls, prospect more leads, and bring in more revenue. In addition to using Salesforce to increase productivity, adding a dialer is another way for any sales team that uses a phone to increase productivity even more.… Read more »
Fastcall Inbound Call / SMS Lookup
Fastcall Inbound Call / SMS Lookup When an inbound call or SMS is received Fastcall creates the lookup if we find a Salesforce record with a matching phone number based on the criteria explained below. If the phone number exists on more than one record – or say an Account and Contact – Fastcall will… Read more »
