How does Fastcall differ from competitive apps?

There are many phone CTI applications in the Salesforce AppExchange. Finding the best fit is a combination of understanding the software – as developed for Salesforce – and your needs.   First question: Is Salesforce important to you? Are you looking for experts dedicated and committed to the only CRM that you care about, Salesforce?  As… Read more »

Fastcall Devices: Softphone and SIP Phone

Softphones are super easy. Plug in a high-quality USB headset and you are ready to go. Softphones are super easy for outbound calls and can answer inbound calls. The one drawback of a softphone is that it relies on the browser to connect your calls. And the browser uses the computer OS (Windows, MacOS or… Read more »

Fastcall Inbound Call / SMS Lookup

Fastcall Inbound Call / SMS Lookup When an inbound call or SMS is received Fastcall creates the lookup if we find one Salesforce record with a matching phone number. If the phone number exists on more than one record – or say an Account and Contact – the user users must create the match. The… Read more »

Deep Dive: Twilio Connection in Fastcall

Fastcall connects to Twilio to dial your outbound calls and/or route your inbound calls. SMS too! Fastcall is 100% installed in Salesforce. Native architecture gives us both a performance edge and an advantage in focus. When Fastcall is installed from the Salesforce AppExchange, we will create a dedicated sub-account with Twilio. Twilio usage is within… Read more »

OpenCTI and iFrames

By default, all standard Salesforce pages are protected against clickjacking. Salesforce allows you to extend this protection to custom Visualforce pages. Fastcall uses an iFrames within OpenCTI. Enabling the clickjack protection beyond the default will block the Fastcall softphone from loading. You will see the softphone utility in the footer (Lightning) but the frame is… Read more »