How to Use Salesforce: Everything You Need to Know
One way to improve customer service is to invest in customer relationship management software. A CRM is software for tracking customer interactions to enhance relationships. Today, one of the best CRMs in the market is Salesforce. Salesforce CRM can help you automate your sales pipelines, support marketing activities, and improve customer service. How do you get your… Read more »
What Are the Benefits of Salesforce SMS Integration?
Text messaging as we know it today was first invented in 1992. Today, of course, our methods of texting are much more advanced and efficient than ever before. What many people don’t know is that texting is also a great way to connect with customers. Salesforce SMS integration is perhaps the next best thing since… Read more »
Your Guide to Salesforce SMS Integration
Do you want to take the power of Salesforce to the next level with SMS marketing but are not sure how? SMS marketing is a powerful tool that can help businesses boost sales and improve customer satisfaction. And with Salesforce SMS integration, you can make the most of this marketing channel. So don’t worry! In this… Read more »
This Is How to Choose the Best Outbound Call Center Software
There are many outbound call center software options out there, so how can you make sure that you choose the right one? What kind of features should you look for when choosing? How can you know if one outbound call center software – often called CTI – is better than the other? If you’re asking… Read more »
Everything You Need to Know About Improving Call Center Operational Efficiency
The average employee is only productive 60% of the time. If you are running a call center, it’s clear why efficiency is vital to increasing that number. When call centers improve efficiency, the results ripple across the organization and performance. You can improve call center efficiency in several ways. Whether you optimize your agents or your… Read more »
15 Proven Ways to Help Boost Productivity on Your Sales Team
Projections show that the global sales platforms software market will reach a value of $193 billion by 2032. Improving the performance of your sales team is crucial when it comes to growing your business, and the use of sales software is one of many ways you can do that. There’s also a range of other… Read more »
How does Fastcall differ from competitive apps?
There are many phone CTI applications in the Salesforce AppExchange. Finding the best fit is a combination of understanding the software – as developed for Salesforce – and your needs. First question: Is Salesforce important to you? Are you looking for experts dedicated and committed to the only CRM that you care about, Salesforce? As… Read more »
Releasing a Fastcall User
We explain how to release a user using the Fastcall application as well as directly on the Salesforce user record.
Fastcall Automated Call Distribution (ACD) with User Phones
User Route with Voicemail The easy setup for a Fastcall user phone is to set a user route with voicemail. Options include simulring or overflow. Fastcall ACD with User Phone Another option is to use a FastCall ACD with a user phone. You can route the call to a user, then if the user does… Read more »
Fastcall Devices: Softphone and SIP Phone
Softphones are super easy. Plug in a high-quality USB headset and you are ready to go. Softphones are super easy for outbound calls and can answer inbound calls. The one drawback of a softphone is that it relies on the browser to connect your calls. And the browser uses the computer OS (Windows, MacOS or… Read more »