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15-minute review of Fastcall Versions 6.50 to 6.56

Important Improvements

  • New call transfer option for hold music
  • Improve call logging for after-hours calls
  • New option to project Dashboard on a monitor
  • Improved settings for SIP phone
  • Calls to Leads maintain a lookup to converted Contacts / Accounts
  • Support for Twilio Client Opus (softphone codec)
  • The dashboard shows calls in a queue (holding)

Prior Updates

  • User prompt to become available after an inbound call when the user is offline
  • Improved caller ID and dialed number for inbound calls
  • New functionality using Salesforce Campaigns for dialing lists
  • Improved IVR hold options
  • Updated capability for call recordings
  • Deleted phones in Fastcall are maintained with status = deleted

IMPORTANT NOTE: Fastcall Version 6.52 may require an update to the Salesforce Site Guest User. There should be a Fastcall Site User Permission Set. If the permission set is not present this must be added. Fastcall can also add this for you via support access.

Hold Option for Transferred Calls

Hold Option for Transferred Calls
Hold Option for Transferred Calls


Fastcall Dashboard
Fastcall Dashboard

SIP Phones

Improved Options for SIP Phones
Richard Rosen
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