Fastcall Version 5.80 [OUTDATED]
If you have any ideas for new features, please reach out to us at info@fastcall.com. Missed call email IVR updates Improved phone provisioning Coming soon
Fastcall Version 5.60 [OUTDATED]
Improved user settings Fastcall had used the Salesforce user record for many of our user settings. By moving these settings off of the Salesforce user record we have been able to increase application performance. Recent call list Fastcall shows a recent call list in the widget. We give the option to create a lookup between… Read more »
Fastcall Version 5.50
Reduced backend processing time While reducing processing time is always a goal and an area we continuously improve, we released more significant improvements. Unified widget and dashboard UI With this update, you will find the UI of the widget more closely follows the dashboard. Voicemail transcription Voicemail can be optionally transcribed. The transcription can be… Read more »
Fastcall Version 5.4 [OUTDATED]
NEW RELEASES 5.40 In the last release, we created a new section in the admin settings named call handling we combined outbound, inbound, IVR, 3-way call settings, call recording, listen-in, and call transfer. Coaching using Twilio agent conference (manager whispers to a user). Cold call transfer (using 2 call legs vs a 3-way conference… Read more »
Fastcall Version 5.3
NEW RELEASES 5.3 In the last release, we moved the settings menu in the Fastcall widget. Before we had a hamburger menu in the upper left and a gear icon in the upper right. We consolidated the settings in one list under the hamburger menu. The individual settings should be the same for users.… Read more »
Discover the Latest Updates in Fastcall Version 5.2
NEW RELEASE 5.2 We are excited to add voicemail transcription. You will find the transcribed text in the notes field on Task. Other updates Unified the experience across the Fastcall widget and the dashboard Improved Twilio settings page Added call results as a target under call goals Updated the widget backend Fixed a bug… Read more »
Fastcall Version 4.6 [OUTDATED]
Fastcall Dashboard In the new Fastcall Dashboard managers and end-users will gain access to valuable information regarding calls, users and goals. You will be able to inspect the call history of users or groups, view in-progress calls as well as missed calls. The new Fastcall dashboard is great for group ACD calls, and a great workspace… Read more »
Fastcall Version 4.5 [OUTDATED]
FASTCALL DASHBOARD Fastcall is introducing a completely new Dashboard. Managers and end users will gain access to valuable information regarding calls, users and goals. You will be able to inspect the call history of users or groups, view in-progress calls as well as missed calls. The new Fastcall dashboard is great for group ACD calls, and… Read more »
Fastcall’s Presence at PuntaDreamin #PD17
Fastcall @PuntaDreamin #PD17 FastCall was honored to be a sponsor of Punta dreamin, the first ever Latin American Salesforce Community event. The event was March 10-11 in Punta del Este Uruguay.
