10 Ways to Improve Call Quality When Working from Home
I want to offer ten helpful tips to improve call quality when working from home and using a softphone application. Try to be on a wired internet connection You want a high quality wired headset. No earbuds. (and please no PC speaker and mic) Use a network test for each user to identify if the… Read more »
Fastcall Call Goals and Call Lists – 2020
Fastcall planned calls are set for individual records over a time period. Example 5 calls in 5 weeks. Fastcall will schedule each planned call after the completed call. When added, Fastcall schedules the followup calls using a default timing which can be edited. Days are expressed in the number of days after the prior call.… Read more »
Fastcall Keypad and Dialing Extensions
Helpful tips when using the Fastcall keypad and dialing extensions. Fastcall Keypad Dialing Extensions When this setting is enabled, Fastcall will dial a number in this format 555-444-3333 X 1234
Fastcall Simulring: Softphone and Mobile
Here is an example of ringing the Fastcall softphone and mobile in simulring. The softphone rings first – its a bit faster – then the mobile rings. The user can answer in either device. Inbound Settings Inbound settings are set for the user.
Fastcall Automated Call Distribution (ACD) with User Phones
User Route with Voicemail The easy setup for a Fastcall user phone is to set a user route with voicemail. Options include simulring or overflow. Fastcall ACD with User Phone Another option is to use a FastCall ACD with a user phone. You can route the call to a user, then if the user does… Read more »
Fastcall Devices: Softphone and SIP Phone
Softphones are super easy. Plug in a high-quality USB headset and you are ready to go. Softphones are super easy for outbound calls and can answer inbound calls. The one drawback of a softphone is that it relies on the browser to connect your calls. And the browser uses the computer OS (Windows, MacOS or… Read more »
How Dialers Increase Productivity In Salesforce
In sales, time is quite literally money. Every minute saved gives a sales team the opportunity to make more calls, prospect more leads, and bring in more revenue. In addition to using Salesforce to increase productivity, adding a dialer is another way for any sales team that uses a phone to increase productivity even more.… Read more »
Fastcall Inbound Call / SMS Lookup Table
Inbound Call Lookup Deep Dive Fastcall describes our inbound call routing here. We often are asked about the lookup relationship when an inbound call or SMS is received. Fastcall does not create the lookup to the Salesforce record. Users do this. And the user selection is saved to a lookup table in Fastcall. Your users… Read more »
Fastcall Vs Salesforce Lightning Dialer
Fastcall Vs Salesforce Lightning Dialer: Which Native Salesforce Dialer Is Right For You? Your company has made the smart choice to invest in Salesforce. Check. Now it is ready to make another smart choice – the implementation of a dialer. Gone are the days where a sales team has to waste time with the tedious… Read more »
