Author: Richard Rosen

Version 3.80 adds a new settings for Groups and two improvements to the ACD. FastCall now uses a fixed order for call rotation. We were using a random order for each call. We also added support for call routing to a lead owner.

Coming in FastCall Version 3.70 FastCall will support logging a call to a case, much as we log calls to opportunities today. We will refactor call logging with the addition of a new custom object for calls. This will help log calls across multiple objects (cases, opportunities, etc.) And also improve reporting for the inbound… Read more »

In FastCall Version 3.60 we focused on inbound call distribution. We added agent login and logout times to the user status page; and added the ability to automatically logout users after missed calls. User status is important for distributing inbound calls. In the next update we are improving how we manage groups used by the… Read more »

In FastCall Version 3.50 we are introducing improvements to the widget as part of an over redesign, and to be Lightning Compatible. We moved the phone and caller ID selection to settings. For users who do not often change these settings this is an improvement; and for users who do changes caller ID and/or phones,… Read more »

Improvements in FastCall version 3.40 include: Alerts on after hours calls Option to keep a task open after a call Improvements to phones used for click to call Improvements to phones used for inbound ACD Groups used to manage ACD users Advanced search added to phone number provisioning We spent much of October preparing for… Read more »

FastCall Version 3.30 will be released this week – aiming for September 17. In our 3.2 update we hinted at IVR and SMS. These are both big additions that we started on in this cycle. Today, FastCall allows a phone number to be assigned to a user or a Salesforce group. The group setting distributes… Read more »

FastCall is super excited as Dreamforce gets closer. #DF16 Our huge Salesforce Lighting Design update was named Version 3.0 And while 3.0 was the first package in this complete refactor, we are releasing incremental updates working up to Dreamforce. Version 3.20 is now in the AppExchange Multiple contacts can be associated when calling an Account.… Read more »

FastCall Version 3.1 is packed with even more awesome updates adding the to big huge 3.0 release. Widget now has real time notification showing Starting / Connecting / Connected; with color changes at each stage Twilio section now accepts an address for international phone number provisioning Call subject is now significantly improved; append call result,… Read more »

FastCall Version 3.0 is now live in the AppExchange. The package is a complete refactoring of our application using Salesforce Lightning UI and components. We started pushing smaller updates starting with Version 2.92. See below for each increment.

FastCall recently announced Version 3.0, a complete refactoring of our application using Salesforce Lightning UI and components. We have been incrementally pushing updates; starting with Version 2.92. The most recent is Version 2.99. 3.0 will be the official release along with a new logo and new website. Added call transfer and listen-in to inbound calls… Read more »