Fastcall October 2021 – Updates to SMS and Salesforce Mobile
Since releasing Fastcall Version 1.0 in 2013, I have talked to many sales and service teams around the world about Salesforce-native phones and later SMS. I have learned that Salesforce admins want applications that are easy to use and easy to support. Fastcall Admins came to the Appexchange looking for a lightweight, native phone application. … Read more »
Top-12 Phone Services & Systems for Small Businesses
What are Business Phone Services? Organizations worldwide use business phone services for customer service, sales, marketing, and overall communications with a phone line (landline, VoIP, or virtual). If you have a business, small or large, there is a high chance you already have a business phone service. Yet, it’s crucial to reevaluate if that phone… Read more »
Top 8 Inbound Call Center Services for 2022
Inbound call centers have been bombarded with an influx of growth over the course of the pandemic and are continuing to grow as remote work grows in popularity. To keep up with demand, virtual call center services had to increase their performance and improve their professionalism. Today we’ll dive into the best inbound call center… Read more »
RingCentral Review and Alternatives for 2022
While RingCentral is one of the most robust phone services available, it’s not the only game in town. Learn more from our RingCentral review and discover some alternatives you may want to consider. What is RingCentral? Photo credit RingCentral offers a message, video, and phone solution, which empowers businesses small and large to enhance their… Read more »
How does Fastcall differ from competitive apps?
There are many phone CTI applications in the Salesforce AppExchange. Finding the best fit is a combination of understanding the software – as developed for Salesforce – and your needs. First question: Is Salesforce important to you? Are you looking for experts dedicated and committed to the only CRM that you care about, Salesforce? As… Read more »
10 Ways to Improve Call Quality When Working from Home
I want to offer ten helpful tips to improve call quality when working from home and using a softphone application. 1. Try to be on a wired internet connection Wired internet will give a higher quality connection than wifi. If a wired internet connection is not possible where you sit, then a range extender could… Read more »
Fastcall Version 6.84 [OUTDATED]
Fastcall Hold Functionality Fastcall has added a call hold function. While on an active call – inbound, outbound, or internal – the user can now answer or initiate a second call. This new functionality is supported in standard 2-leg calls. It is not currently compatible with Listen-in or Warm Transfer which use a 3-way conference… Read more »
Fastcall Version 6.78 [OUTDATED]
Updates to Twilio phone provisioning Added admin reports for IVR setup
Fastcall Version 6.76 [OUTDATED]
Added reports for call interactions Lightning Component for Planned Calls Record assignments for dial by list (when a list is shared with a group)
Fastcall Version 6.70 [OUTDATED]
Option to create a Case for inbound calls tied to an IVR Additional updates to the phone UI Support multiple users calling from the same list (Dial by List) Improvements to application settings
