What’s New in Fastcall Version 5.0
NEW RELEASE 5.0 While Fastcall has many updates in our 5.0 Version, we are most excited about our new IVR FLOWS IVR – interactive voice response – is one of our special features. Fastcall IVR lets you manage incoming calls with audio messages, call transfer options including automatic call distribution, phone menus, voicemail, call recording,… Read more »
Fastcall Sponsors of Punta Dreamin 2018
WHAT IS PUNTA DREAMIN? Fastcall sponsors puntadreamin 2018 – Fastcall is getting ready for the second annual Latin American Salesforce Community event! The best part of all is that this is organized, run and delivered by people like you, people from within the Salesforce community. Read More Punta Dreamin is going to be a 2… Read more »
Fastcall Version 4.9
Fastcall Verson 4.90 3 WAY CALL In Fastcall version 4.90, we improved settings for Call Transfer and Listen In. We used to have an option to enable and disable Conference Call or Listen in, on Outbound and Inbound Calls. On Conference Call you were able to add a user to your call. On Listen in… Read more »
Fastcall Version 4.8
NEW RELEASE 4.8 On this new release, we improved call results to help make your work more productive with fewer clicks. We improved the functionality when logging Salesforce call results and implemented automatic call results and results associated to a specific Salesforce object. MANAGE CALL RESULTS CALL RESULTS FOR ALL OBJECT TYPES On your Fastcall… Read more »
Fastcall Version 4.7 [OUTDATED]
December 2017 Updates Improved VM Drop Option for international ring tones on inbound calls Delay before switching user status – super helpful for high volume inbound calls Improved recent call detail Improved timing for IVR Dial by list in Lightning Added helpful links to Twilio section Overall clean-up of admin settings including call results and… Read more »
Fastcall Version 4.6 [OUTDATED]
Fastcall Dashboard In the new Fastcall Dashboard managers and end-users will gain access to valuable information regarding calls, users and goals. You will be able to inspect the call history of users or groups, view in-progress calls as well as missed calls. The new Fastcall dashboard is great for group ACD calls, and a great workspace… Read more »
Fastcall Version 4.5 [OUTDATED]
FASTCALL DASHBOARD Fastcall is introducing a completely new Dashboard. Managers and end users will gain access to valuable information regarding calls, users and goals. You will be able to inspect the call history of users or groups, view in-progress calls as well as missed calls. The new Fastcall dashboard is great for group ACD calls, and… Read more »
Streamlining Your Calling Process with Fastcall Dial by List
FASTCALL DIAL BY LIST Fastcall Dial by list is super efficient and convenient. You can set mini goals to dial 10-20-30 records in sprints. Filter “last activity date” and these records are removed from your view. Fastcall dial by list can be used in Salesforce Lightning, Console or in Salesforce Classic. By default, Fastcall will dial from… Read more »
LAST UPDATES: Fastcall Interactive Voice Response – IVR
FASTCALL INTERACTIVE VOICE RESPONSE NEWS: Your org uses Fastcall IVR (Fastcall Interactive Voice Response) to handle ongoing calls. An IVR tells Fastcall to perform a certain action, like playing a message, interacting with the person on the call, or modifying the flow of the call. I am writing to tell you about recent updates. We… Read more »
Coming Soon Fastcall Version 4.5 [OUTDATED]
FASTCALL DASHBOARD Fastcall is introducing a completely new Dashboard. Managers and end users will gain access to valuable information regarding calls, users and goals. You will be able to inspect the call history of users or groups, view in-progress calls as well as missed calls. The new Fastcall dashboard is great for group ACD… Read more »
