10 Ways to Improve Call Quality When Working from Home
I want to offer ten helpful tips to improve call quality when working from home and using a softphone application. 1. Try to be on a wired internet connection Wired internet will give a higher quality connection than wifi. If a wired internet connection is not possible where you sit, then a range extender could… Read more »
Fastcall Version 6.86 [OUTDATED]
Support for Salesforce Summer ’20 Improvements to backend datamodel Bug fixes
Fastcall Version 6.84 [OUTDATED]
Fastcall Hold Functionality Fastcall has added a call hold function. While on an active call – inbound, outbound, or internal – the user can now answer or initiate a second call. This new functionality is supported in standard 2-leg calls. It is not currently compatible with Listen-in or Warm Transfer which use a 3-way conference… Read more »
Fastcall Version 6.78 [OUTDATED]
Updates to Twilio phone provisioning Added admin reports for IVR setup
Announcement: Introducing Our New Website & Fastcall Custom
Fastcall just got a whole new look. We’ve very excited to announce the launch of our brand new website – http://www.fastcall.com. In addition to a sleek and polished design refresh, you’ll find a more intuitive interface, links to Fastcall’s expanding product suite, tools to help customers decide which phone automation system is best for them,… Read more »
Fastcall Version 6.76 [OUTDATED]
Added reports for call interactions Lightning Component for Planned Calls Record assignments for dial by list (when a list is shared with a group)
Fastcall Version 6.70 [OUTDATED]
Option to create a Case for inbound calls tied to an IVR Additional updates to the phone UI Support multiple users calling from the same list (Dial by List) Improvements to application settings
Fastcall Version 6.68 [OUTDATED]
Fastcall Updates the Application User Interface (UI) In the most recent update of Fastcall, your call options are moving out of the sidebar. We’ve exposed the headset, device (ie softphone), and caller ID. These were under a settings menu before. In the footer, you will find options for phone, SMS, internal dialer, keypad, and user… Read more »
Fastcall Call Goals and Call Lists – 2020
Fastcall planned calls are set for individual records over a time period. Example 5 calls in 5 weeks. Fastcall will schedule each planned call after the completed call. When added, Fastcall schedules the followup calls using a default timing which can be edited. Days are expressed in the number of days after the prior call.… Read more »
Releasing a Fastcall User
We explain how to release a user using the Fastcall application as well as directly on the Salesforce user record.
