FASTCALL VERSION 6.58 [OUTDATED]
Version 6.58 is now available in the AppExchange. Want to learn how to upgrade? Check out this post on updating Fastcall. IMPORTANT NOTE: Fastcall Version 6.52 may require an update to the Salesforce Site Guest User. There should be a Fastcall Site User Permission Set. If the permission set is not present this must be… Read more »
Fastcall Version 6.56 [OUTDATED]
Fastcall Version 6.56 is an incremental update to support Salesforce Winter ’20
FASTCALL VERSION 6.54 [OUTDATED]
Please reach out to us with your ideas for new features. Important Improvements Prior Updates IMPORTANT NOTE: Fastcall Version 6.52 may require an update to the Salesforce Site Guest User. There should be a Fastcall Site User Permission Set. If the permission set is not present this must be added. Fastcall can also add this… Read more »
Fastcall Announces Callme
THE FIRST PHONE AUTOMATION APP FOR SALESFORCE WEB TO LEAD FORMS LOS ANGELES, CA, USA, September 11, 2019 /EINPresswire.com/ — Fastcall, a Salesforce-native phone/SMS dialer, and CTI system, has announced its first spin-off product, a free Salesforce (NASDAQ:CRM) app download named Callme. Callme is the first and only app in the Salesforce AppExchange that allows users to… Read more »
FASTCALL VERSION 6.52 [OUTDATED]
Fixed Bugs Prior Updates IMPORTANT NOTE: Fastcall Version 6.52 may require an update to the Salesforce Site Guest User. There should be a Fastcall Site User Permission Set. If the permission set is not present this must be added. Fastcall can also add this for you via support access. User Status Prompt Updated Buttons for… Read more »
FASTCALL VERSION 6.50 [OUTDATED]
Please reach out to us with your ideas for new features. IMPORTANT NOTE: Fastcall Version 6.52 may require an update to the Salesforce Site Guest User. There should be a Fastcall Site User Permission Set. If the permission set is not present this must be added. Fastcall can also add this for you via support… Read more »
Fastcall Simulring: Softphone and Mobile
Here is an example of ringing the Fastcall softphone and mobile in simulring. The softphone rings first – its a bit faster – then the mobile rings. The user can answer in either device. Inbound Settings Inbound settings are set for the user.
Fastcall Automated Call Distribution (ACD) with User Phones
User Route with Voicemail The easy setup for a Fastcall user phone is to set a user route with voicemail. Options include simulring or overflow. Fastcall ACD with User Phone Another option is to use a FastCall ACD with a user phone. You can route the call to a user, then if the user does… Read more »
Fastcall Devices: Softphone and SIP Phone
Softphones are super easy. Plug in a high-quality USB headset and you are ready to go. Softphones are super easy for outbound calls and can answer inbound calls. The one drawback of a softphone is that it relies on the browser to connect your calls. And the browser uses the computer OS (Windows, MacOS or… Read more »
FASTCALL VERSION 6.44 [OUTDATED]
Option to Create a New Case for Inbound Calls Option to retrieve calls from Twilio on Demand When your call ends, Fastcall publishes your call summary to a Salesforce Task with further details written to a custom object for Calls. Rarely, the call recording is late and is not updated in Salesforce. We’ve added a… Read more »
