In FastCall Version 3.60 we focused on inbound call distribution. We added agent login and logout times to the user status page; and added the ability to automatically logout users after missed calls. User status is important for distributing inbound calls.
In the next update we are improving how we manage groups used by the ACD (auto call distribution,) recordings and phones.
FastCall will support logging a call to a case, just as we log calls to opportunities today.
In the next few weeks, we will refactor call logging with the addition of a new custom object for calls. This will help log calls across multiple objects (cases, opportunities, etc.) And also improve reporting for the inbound ACD. When a call rings multiple users, we want to improve how we report which users are dialed and the end result of the inbound call (answered or missed.)
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