How it Works?
EVERY BUSINESS EXECUTIVE TODAY HAS AT LEAST ONE SMARTPHONE.
BUT, HOW SMART IS THE BUSINESS PHONE ON THE DESK?
Fastcall is the ﬁrst Salesforce-native smart softphone available in the AppExchange. Smart because Fastcall takes all the great information you collect with every customer phone call and SMS, then we integrate your call data natively in Salesforce. Your phone calls and SMS messages are logged in Salesforce as Tasks, Cases, Opportunities; you decide. Vital interaction data logged along with your customer emails, meetings, and other activities. With Fastcall, your Salesforce reports are 100% up-to-date, and 100% accurate. #cleandata
WITH FASTCALL, YOU HAVE A TRUE 360 DEGREE VIEW OF ALL COMMUNICATION WITH YOUR CONTACTS.
Every inbound and outbound phone call is logged in Salesforce for tight integration with vital sales and marketing information. Fastcall significantly improves your Salesforce reports logging data that is 100% consistant and accurate. #CleanData And as a native application, Fastcall creates a task without using the Salesforce API. #NoDelay. With fewer clicks we give options for call subject, call notes, a lookup to a Salesforce Opportunity or Case; the option to add multiple contacts to the Salesforce Task and more.
Inbound calls pop in Salesforce for easy management. Options include simulring, or roll over with notification for missed calls and voicemail. Our inbound upgrades add auto call distribution (ACD), interactive voice response (IVR), scheduled call routing, multiple numbers per user and more.
Outbound upgrades include dial by list, voicemail drop, control over caller ID and more.
Fastcall SMS allows you to send messages using your Fastcall phone number as caller ID. Each message creates a task in Salesforce; the text of the message is added to the Salesforce Task. Sending messages is a great way to follow a phone call or voicemail. You can also use messages to remind prospects of a scheduled call or meeting.