Fastcall Version 6.40 is here!  In Versions 6.40 you will find SMS in a thread view combined with the SMS  template merge feature; user-friendly UI for blocking an unwanted inbound phone number. We improved lead creation from the widget adding the option to pick your desired fields.  Fastcall’s commitment to Salesforce shows in our frequent… Read more »

Fastcall Inbound Call / SMS Lookup

Fastcall Inbound Call / SMS Lookup When an inbound call or SMS is received Fastcall creates the lookup if we find one Salesforce record with a matching phone number. If the phone number exists on more than one record – or say an Account and Contact – the user users must create the match. The… Read more »

Deep Dive: Twilio Connection in Fastcall

Fastcall connects to Twilio to dial your outbound calls and/or route your inbound calls. SMS too! Fastcall is 100% installed in Salesforce. Native architecture gives us both a performance edge and an advantage in focus. When Fastcall is installed from the Salesforce AppExchange, we will create a dedicated sub-account with Twilio. Twilio usage is within… Read more »

OpenCTI and iFrames

By default, all standard Salesforce pages are protected against clickjacking. Salesforce allows you to extend this protection to custom Visualforce pages. Fastcall uses an iFrames within OpenCTI. Enabling the clickjack protection beyond the default will block the Fastcall softphone from loading. You will see the softphone utility in the footer (Lightning) but the frame is… Read more »


Managed Objects / Automatic Record Updates Fastcall allows a record to be updated based on Call Result. For example, Lead Status may move to Contacted after a call. This automated update blocked the user from editing the call at the same time. We added a setting to allow the admin to choose one option or… Read more »

Fastcall Version 6.30

100% dedicated to Salesforce development, Fastcall is proud to be one of the most frequently updated apps on the Salesforce AppExchange. If you have any ideas for new features, please reach out to us at Improvements to call transfer SMS – templates, threaded messages and more Bug fixes and UI improvements Improved Fastcall support… Read more »

Fastcall Version 6.20

Fastcall Version 6.2 is here! Salesforce subscribers look forward to 3 major releases per year (Spring, Summer, Winter). But not all partner apps follow the same schedule. Or update the app at all. That’s not great at all. Fastcall is proud to be one of the most frequently updated apps on the Salesforce AppExchange. If… Read more »

SMS automation

Fastcall releases first ever SMS automation feature for Salesforce SAN FRANCISCO, CA, USA, October 17, 2018 / — Fastcall, a Twilio Build Partner and native Salesforce application, announced the first-ever simple SMS API for Salesforce this week at Twilio’s annual Signal Conference in San Francisco, CA. This new API leverages Twilio Programmable SMS to deliver a solution that allows Fastcall… Read more »