Forbes Technology Council: Conversation Insights: A New Tool For Sales And Service Managers
Reposted from Forbes Technology Council Richard Rosen for
Salesforce Call Routing: Everything You Need To Know
Did you know that 80% of customers feel like they were treated poorly? If you’re a business owner, then you know that customer service is key. And what’s the best way to provide great customer service? By offering your customers quick and easy access to you! One of the best ways to do this is… Read more »
Forbes Technology Council: If Your Current Business Phone Does Not Support SMS, It May Be Time For An Upgrade
Reposted from Forbes Technology Council Richard Rosen for
Your Guide to Salesforce SMS Integration
Do you want to take the power of Salesforce to the next level with SMS marketing but are not sure how? SMS marketing is a powerful tool that can help businesses boost sales and improve customer satisfaction. And with Salesforce SMS integration, you can make the most of this marketing channel. So don’t worry! In this… Read more »
How Is Our Salesforce Connected App Different From the Rest?
Fastcall’s Salesforce connected app logs and records customer interactions via phone SMS, and video. Discover why Fastcall is the best fit for you, here. How Is the Fastcall Salesforce Connected App Different? Fastcall is a fantastic add-on to Salesforce. Our app saves hours in lost productivity by logging every call with no data loss. Call… Read more »
Guide to Choosing the Best Outbound Call Center Software
There are many outbound call center software options out there, so how can you make sure that you choose the right one? What kind of features should you look for when choosing? How can you know if one outbound call center software – often called CTI – is better than the other? If you’re asking… Read more »
Fastcall Version 7.72 – July 2022 [outdated]
Improved menu options – added extensions to groups Callers can enter an extension for a group at any time during the greeting. Ex: “Press 101 for support.”Note: The ACD settings were also recently updated. Each group can have unique ACD settings for inbound routing. Packaged a sample Salesforce Flow to automate SMS. The Flow is… Read more »
Everything You Need to Know About Improving Call Center Operational Efficiency
The average employee is only productive 60% of the time. If you are running a call center, it’s clear why efficiency is vital to increasing that number. When call centers improve efficiency, the results ripple across the organization and performance. You can improve call center efficiency in several ways. Whether you optimize your agents or your… Read more »
15 Proven Ways to Help Boost Productivity on Your Sales Team
Projections show that the global sales platforms software market will reach a value of $193 billion by 2032. Improving the performance of your sales team is crucial when it comes to growing your business, and the use of sales software is one of many ways you can do that. There’s also a range of other… Read more »
Forbes Technology Council: How To Transform Your Customer Service Experience
Reposted from Forbes Technology Council Richard Rosen for Forbes Technology Council We all know that recent changes in customer service have been driven by the uncertainty of the last few years. Businesses worldwide, and across all industries, have experienced challenges that no one could have planned. In this article, I will outline how the strategic… Read more »
