Guide to Choosing the Best Outbound Call Center Software
There are many outbound call center software options out there, so how can you make sure that you choose the right one? What kind of features should you look for when choosing? How can you know if one outbound call center software – often called CTI – is better than the other? If you’re asking… Read more »
Fastcall Version 7.72 – July 2022 [outdated]
Improved menu options – added extensions to groups Callers can enter an extension for a group at any time during the greeting. Ex: “Press 101 for support.”Note: The ACD settings were also recently updated. Each group can have unique ACD settings for inbound routing. Packaged a sample Salesforce Flow to automate SMS. The Flow is… Read more »
Everything You Need to Know About Improving Call Center Operational Efficiency
The average employee is only productive 60% of the time. If you are running a call center, it’s clear why efficiency is vital to increasing that number. When call centers improve efficiency, the results ripple across the organization and performance. You can improve call center efficiency in several ways. Whether you optimize your agents or your… Read more »
15 Proven Ways to Help Boost Productivity on Your Sales Team
Projections show that the global sales platforms software market will reach a value of $193 billion by 2032. Improving the performance of your sales team is crucial when it comes to growing your business, and the use of sales software is one of many ways you can do that. There’s also a range of other… Read more »
Forbes Technology Council: How To Transform Your Customer Service Experience
Reposted from Forbes Technology Council Richard Rosen for Forbes Technology Council We all know that recent changes in customer service have been driven by the uncertainty of the last few years. Businesses worldwide, and across all industries, have experienced challenges that no one could have planned. In this article, I will outline how the strategic… Read more »
Forbes Technology Council: 13 Tech Areas, Functions And Laws Facing New Or Potential Government Oversight
Forbes Technology Council Post Caller ID Under new Federal Communications Commission rules, known as STIR/SHAKEN, telecommunications providers will be required to implement caller ID authentication by June 30, 2021. In combination with the Telephone Robocall Abuse Criminal Enforcement and Deterrence Act, these regulations will help protect customers from illegal robocalls. All businesses using the phone to communicate… Read more »
Benefits of Native Salesforce Apps
Salesforce apps are a way bigger deal than you think they are. Some projections say Salesforce’s AppExchange market share will be worth millions of dollars by 2028. Salesforce is the biggest name in the customer relationship management (CRM) game. It’s been around since 1999, after all. One thing that makes it so easy to adapt to changing… Read more »
Forbes Technology Council: 8 Expert Tips For Resolving Common Tech Glitches And Annoyances –
Reposted from Forbes Technology Council Share Detailed Information With The Support Team If you’re someone who’s not a tech pro and you need to ask for support, be very detailed in explaining the problem to support. List everything you have tried so far (for example, restarting the computer or the router). Support will want to… Read more »
Fastcall Version 7.68 June 2022 [outdated]
Audio player for call recording Add a 3rd device for ringing calls User status improvements Added option to transfer a call to an IVR Improvements to SMS opt-out Added settings for user call transfer to a group Bug fixes Previous Updates Conditional Caller IDImprovements for Einstein Conversation InsightsImprovements to the Fastcall interactions componentOption to automatically… Read more »
What Is a Softphone in Salesforce?
In 2018, 61% of businesses asked were switching from traditional phones to Voice Over Internet Protocol (VoIP) technology. That’s right — over half of surveyed businesses were abandoning traditional phone lines for purely internet-based telephony services. In the last few years, softphone services have made VoIP technology even more flexible and accessible. This is particularly… Read more »
