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With the rise of work-from-home models and increased e-commerce strategies, sales dialer software is more critical than ever to connect companies to their customers.  Businesses adopt cloud software for its 27% savings and a 35% decrease in downtime with automatic sales dialer software strategies.  With thousands of phone numbers for customers, dialing by hand is… Read more »

Workforce management (WFM) optimizes workflow throughout the day. It strategically plans for employees and resources to be in the right place at the right time. The best workplace management software includes scheduling, forecasting, skills management, timekeeping and attendance, intraday management, and employee empowerment.  When you take customer and client satisfaction into account, workforce management solutions… Read more »

The landline is dead. Cell phones quickly replaced most traditional telephones in homes worldwide, and VoIP technology overtook the office landline. But what is VoIP?  Here we’ll run through all the advantages of VoIP technology for your business, pros and cons, costs, and usability. Then, we’ll go through some of the best VoIP providers in… Read more »

What Is a Softphone App? A softphone app is a software application that makes phone calls on a device that’s connected to the internet. Unlike a traditional phone, softphones can enhance and access VoIP features. How Does a Softphone Work? To use a softphone, all you need is a headset and either a desktop or… Read more »

A new world of work has emerged, and today, thousands of companies and employees work in distributed teams. Physical offices are becoming irrelevant, and in many cases, this is a positive change.  But what are distributed teams? And why are they the top choice for countless business models today? We’ll cover that and more within… Read more »

With all the Customer Relationship Management (CRM) platforms available today, it can be overwhelming for businesses to choose the appropriate one for their needs. We take a look at five of the best CRM companies, Salesforce vs. Hubspot vs. Outreach vs. Salesloft vs. Fastcall, to help you make the best choice for your team. Choosing… Read more »

Now more than ever, businesses need reliable telephony services to communicate with their clients, partners, and stakeholders in a global community.  With the rise of online services, all industries face a heavier customer reliance on telephone systems in the absence of brick-and-mortar stores.  Telephony has come a long way since its humble beginnings as Alexander… Read more »

Growing small businesses often consider how their customer service representatives communicate with customers. Startups eventually expand and, as they do, telecommunications become more critical. With more phone lines and more phone calls, Private Branch Exchange (PBX) phone systems are becoming a necessity for organizations of all sizes. In this article, we take a look at… Read more »

What is an Auto Dialer? An auto dialer is a software tool designed to automate and assist with phone dialing. Automated phone dialers support sales and customer support teams by automatically dialing phone numbers from a database of leads or a customer relationship management (CRM) app such as Salesforce.  Phone dialers increase productivity. Phone sales… Read more »

What Is IVR Software? IVR means Interactive Voice Response, an umbrella term for call routing through a menu or directory. In this article, you’ll learn everything you need to know about IVR software. IVR software enables callers to interact with a caller over the phone using voice recognition systems, eliminating the need for a human representative. … Read more »