Fastcall Version 6.70

Option to create a Case for inbound calls tied to an IVR Additional updates to the phone UI Support multiple users calling from the same list (Dial by List) Improvements to application settings

Fastcall Version 6.68

Fastcall Updates the Application User Interface (UI) In the most recent update of Fastcall, your call options are moving out of the sidebar. We’ve exposed the headset, device (ie softphone), and caller ID. These were under a settings menu before.  In the footer, you will find options for phone, SMS, internal dialer, keypad, and user… Read more »

Fastcall Call Goals and Call Lists – 2020

Fastcall planned calls are set for individual records over a time period. Example 5 calls in 5 weeks. Fastcall will schedule each planned call after the completed call. When added, Fastcall schedules the followup calls using a default timing which can be edited. Days are expressed in the number of days after the prior call.… Read more »

FASTCALL VERSION 6.66

Version 6.66 is now available in the AppExchange. Fastcall Version 6.66 Call Lists – option to schedule next call Added daily options for call goals Improvement to call transfer Improvement to internal dialer UI update for the Fastcall phone application (Lightning only) Log menu selections within IVR (DTMF) Audio settings, calling devices and caller ID… Read more »

FASTCALL VERSION 6.64

Version 6.64 is now available in the AppExchange. Fastcall Version 6.64 Small improvement to dual-channel recording Here is what we have planned for Version 6.66 Call Lists – option to schedule next call Added daily options for call goals Improvement to call transfer Improvement to internal dialer UI update for the Fastcall phone application (Lightning… Read more »

FASTCALL VERSION 6.62

Version 6.62 is now available in the AppExchange. Fastcall Version 6.62 Fixed an issue related to user voicemail Highlights from Version 6.60 Call Lists – option to schedule next call Added daily options for call goals Improvement to call transfer Improvement to internal dialer UI update for the Fastcall phone application (Lightning only) Log menu… Read more »

Fastcall Keypad and Dialing Extensions

Helpful tips when using the Fastcall keypad and dialing extensions.   Fastcall Keypad Dialing Extensions When this setting is enabled, Fastcall will dial a number in this format 555-444-3333 X 1234

Happy New Year 2020: FASTCALL VERSION 6.60 and beyond

Version 6.60 is now available in the AppExchange. Here is what we have planned for Version 6.60. Call Lists – option to schedule next call Added daily options for call goals Improvement to call transfer Improvement to internal dialer UI update for the Fastcall phone application (Lightning only) Log menu selections within IVR (DTMF) Call… Read more »