Awesome Updates

Fastcalll Version 8.0 is a significant application update.

[Five min highlight video]
https://www.loom.com/share/dcac33827f0d431b91e0781b2ea13169

The front end of the application now uses Redux to manage and centralize our application state (user status, call status etc).

We’ve made changes to the user experience (UX) to deliver more relevant information to the user in a streamlined design.

You will also notice improvements with inbound call routing, IVR settings, call transfer, and more.

This 8.0 release is a momentous event for us – October marked 10 years in the Salesforce AppExchange for Fastcall.

We are proud to go into 2023 with 8.0 as a new starting point for many application improvements.

Updated UI

Fastcall Version 8.0 - Updated UI
Fastcall Version 8.0 – Updated UI

Inbound calls present more information

Inbound Call

Internal Dialer now lists all users and statuses with options for calling devices.

Internal Dialer

Fastcall interaction history threads recent calls, voicemails and SMS

Fastcall Interaction History

Task closing options are streamlined

Task Closing Options

Call transfer lists users with status and call routes

Call Transfer

Define the route and add notes to a transferred call