New Version Awesome Updates

Fastcalll Version 8.0 is a significant application update.

[Five min highlight video]

The application’s front end now uses Redux to manage and centralize our application state (user status, call status etc).

We’ve made changes to the user experience (UX) to deliver more relevant information to the user in a streamlined design.

You will also notice improvements in inbound call routing, IVR settings, call transfer, etc.

This 8.0 release is a momentous event for us – October marked 10 years in the Salesforce AppExchange for Fastcall.

We are proud to go into 2023 with 8.0 as a new starting point for many application improvements.

Updated UI

Inbound calls present more information

Internal Dialer now lists all users and statuses with options for calling devices.

Fastcall interaction history threads recent calls, voicemails and SMS

Task closing options are streamlined

Call transfer lists users with status and call routes

Define the route and add notes to a transferred call

Slides with additional screenshots