Fastcall Version 7.62 April 2022 [outdated]
Updates to Fastcall page layouts Updated Reports Bug fixes Previous Updates Improvements for Einstein Conversation Insights Improvements to the Fastcall Interactions Component Option to automatically delete call recordings Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the… Read more »
Benefits of Integrating Your Phone System with Salesforce
Did you know that Salesforce has around 150,000 customers across the world? Salesforce is the world’s leading enterprise CRM platform. It offers a comprehensive suite of CRM software that allows businesses to manage their customer lifecycle all in one place. While Salesforce is often known as a CRM software, it also has other business applications… Read more »
Fastcall Version 7.60 March 2022 [outdated]
Improvements for Einstein Conversation Insights Improvements to the Fastcall Interactions Component Option to automatically delete call recordings Bug fixes Previous Updates Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the replacement of Lightning Locker Service.https://help.salesforce.com/s/articleView?id=release-notes.rn_lwc_security_intro.htm&type=5&release=234 New settings… Read more »
Improving Customer Service with Salesforce Call Recording
Good customer service is critical for any business. In fact, if a business offers great customer service, 93% of customers say they are likely to make a repeat purchase. Since many businesses use calls as the main mode of customer service, it’s critical to make sure this path meets your customers’ needs. One way to… Read more »
Fastcall Version 7.58 February 2022
Improvements to Widget | Record Editor Updated Fastcall permission for Fastcall Call record Bug fixes Previous Updates Support for Spring ’22 Compatibility with Lightning Web Security Lightning Web Security is the replacement of Lightning Locker Service.https://help.salesforce.com/s/articleView?id=release-notes.rn_lwc_security_intro.htm&type=5&release=234 New settings to handle user status Press 1 to accept the connection attempt When used with auto call distribution… Read more »
Fastcall Version 7.56 January 2022
Press 1 to accept the connection attempt When used with auto call distribution (ACD) this optional setting allows the user to “press 1” to accept the call. The setting is designed to help when a mobile phone is used to answer ACD call. By asking the user to accept the call we can avoid the… Read more »
Best SMS Software Tools
SMS software tools are quickly becoming an essential part of a business’s marketing arsenal. With most communication happening on a mobile device, it makes sense to keep in touch with your customers via SMS. But how do you know which SMS software tool to choose? In this article, we’ll take a look at the best… Read more »
8×8 Review & Alternatives
What is 8×8? 8×8 is a business phone, video, chat, and contact center service, and this 8×8 review will tell you why small businesses looking for an affordable, reliable platform sometimes choose it. By offering phone, video, chat, and contact center options, 8×8 is an all-in-one platform that streamlines workflows helping to optimize teams. One… Read more »
Grasshopper Review & Alternatives
Grasshopper is a virtual phone system revered for its affordability. We’ll cover everything you need to know in this Grasshopper review, including its features, pros and cons, pricing, as well as the best alternatives to Grasshopper. These days, small businesses lack professionalism if they don’t have a separate business phone number. While many business communication… Read more »
Fastcall Version 7.54 December 2021 [outdated]
Press 1 to accept the connection attempt When used with auto call distribution (ACD) this optional setting allows the user to “press 1” to accept the call. The setting is designed to help when a mobile phone is used to answer ACD call. By asking the user to accept the call we can avoid the… Read more »
